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A_T__Romano
Inspiring
July 17, 2015
Question

What is happening today with messages being moderated?

  • July 17, 2015
  • 1 reply
  • 1239 views

Several weeks ago seemingly routine posts were being moderated before being accepted. That was found to be an issue with the Adobe Forums system and supposedly corrected.

Now several weeks later, today the issue has returned in full force (at least with my posts in the Adobe Premiere Elements Forum.) Involved are routine posts with routine content and links which have no problem history.

Does anyone have any information on how widespread this problem is and if others are running into this problem which is being automatically resolved after a short time (so far) accompanied by an email notification that the moderators have accepted the post.

ATR

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 17, 2015

    My (partial, I am not a Jive expert) understanding is that the anti-spam plugin reads the message count for the original person, and if that person is "new" both their message, and any reply (which contains a link?) is sent to the Moderation room for a human to take a look

    The time a message remains in Moderation is variable, depending on how many people with Mod permissions are logged in to the forum at any specific time

    A
    A_T__RomanoAuthor
    Inspiring
    July 17, 2015

    John T. Smith

    Thank you for the reply. Although one can weigh the merits of fighting that what is, I would suggest that the rationale behind that is not reasonable since it is the reply that is getting moderated not the thread post with the original question. The question to Adobe Forums should be why not moderate the thread question before anyone takes the time to reply to it if the critical criteria for thread and posts moderation is how many posts the originator of the thread has.

    There is nothing in my posts that are being moderated that has not been posted many times before. They got posted successful before and are getting posted now after taking moderator time to approve them and having the originator of the thread wait.

    I would ask Admin reading this thread to reconsider the rationale behind this anti-spam filter set.

    Thanks.

    ATR

    A
    A_T__RomanoAuthor
    Inspiring
    July 18, 2015

    It looks like the developers foprgot to do their routine maintenance work correctly on these forums yesterday.  As you may know, there was a brief shut down of these forums yesterday to fix these issues:

    The purpose of this maintenance is to address a few needs:

    ·        Update to our AppDB per Jive’s recommendation.

    ·        Updates to our spam filtering plugin so private messages are no longer flagged for moderation.

    They must have over-done it!


    mytaxsite.co.uk

    Thanks for your comments on some history on this.

    The more I learn about this the more concerned I become from the point of view of the originator of the thread, the responders to the thread, and the moderators. I am hoping that awareness of the issue will bring about a rational and as permanent as possible solution to the satisfaction of all.

    ATR

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