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A
A_T__Romano
Inspiring
July 17, 2015
Question

What is happening today with messages being moderated?

  • July 17, 2015
  • 1 reply
  • 1240 views

Several weeks ago seemingly routine posts were being moderated before being accepted. That was found to be an issue with the Adobe Forums system and supposedly corrected.

Now several weeks later, today the issue has returned in full force (at least with my posts in the Adobe Premiere Elements Forum.) Involved are routine posts with routine content and links which have no problem history.

Does anyone have any information on how widespread this problem is and if others are running into this problem which is being automatically resolved after a short time (so far) accompanied by an email notification that the moderators have accepted the post.

ATR

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 17, 2015

    My (partial, I am not a Jive expert) understanding is that the anti-spam plugin reads the message count for the original person, and if that person is "new" both their message, and any reply (which contains a link?) is sent to the Moderation room for a human to take a look

    The time a message remains in Moderation is variable, depending on how many people with Mod permissions are logged in to the forum at any specific time

    A
    A_T__RomanoAuthor
    Inspiring
    July 17, 2015

    John T. Smith

    Thank you for the reply. Although one can weigh the merits of fighting that what is, I would suggest that the rationale behind that is not reasonable since it is the reply that is getting moderated not the thread post with the original question. The question to Adobe Forums should be why not moderate the thread question before anyone takes the time to reply to it if the critical criteria for thread and posts moderation is how many posts the originator of the thread has.

    There is nothing in my posts that are being moderated that has not been posted many times before. They got posted successful before and are getting posted now after taking moderator time to approve them and having the originator of the thread wait.

    I would ask Admin reading this thread to reconsider the rationale behind this anti-spam filter set.

    Thanks.

    ATR

    TwoSuits
    TwoSuits
    Participating Frequently
    July 19, 2015

    That very question has been asked in the Moderator's forum, with the basic answer being "that is the way the anti-spam plugin works"

    That discussion DID result in the information that such a reply is based on the new person's post count AND the presence of links in the reply... so a reply with only text is allowed, but a reply with links (even to Adobe's own pages) is moderated

    Not a great situation (when I reply to a new person, and provide information links, my reply goes into moderation and must be approved) but it seems that the anti-spam plugin is like using a hammer to swat a fly... works, but not very delicate


    OK, thanks for the feedback. Guess I will have to suffer it for a while.

    Bet the Mods are loving the extra workload!

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