why does it take 24 hours to process an order? Why do you wait hour+ to get support vs 1min4sales?

Forum|Forum|13 years ago
April 27, 2012
2 replies
5352 views

why does it take 24 hours to process an order? Why do you wait hour+ to get support but 1 minute to get sales?*

Ideas?

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John T Smith

Community Expert

As Claudio says, nobody here can help... try this Possible email address for feedback adbecare@adobe.com

J

jbenisekAuthor

Participant

I hoped someone could tell me this doesn't often happen and waiting 2 hours now for support isn't common. From the users. I just upgraded a clients to CS6, I was buying Elements 10 for a video project. When the trial asks if you want to buy now, waiting 24 business hours isn't what I had inmind.

So yes as a new user I'm very worried and was hoping the users could given be some support and feed back on whats up.

I beta tested Photoshop CS6, and I run Adobe ads on my websites so this treatment isn't something I'd advertise and want a customer to have to deal with. If it's common I will not send my customers here. I could have had the product sent mail for half the price but I needed it today and now I have to wait 24+ hours for the download?

Very Odd!

I did send a email to the address. Tried to reply to the ordermanager@adobe.com email but it's a dead address. Why doesn't an order reply go to support?

These are all ways to disconnect from the customer. Man Micosoft is friendlier.

mytaxsite

Inspiring

I was buying Elements 10 for a video project. When the trial asks if you want to buy now, waiting 24 business hours isn't what I had inmind.

Don't exactly see what you had in mind but a trial version of any adobe products can last for 30 days and you have all the functions and features of the product. By that time your order would be processed and all you need is a serial number to convert your trial version to the full version without any time limits.

If you didn't know this then perhaps you could try this in the future.

Good luck and let us know if this helps. I guess 16 hours must be the maximum for any time zones for orders to be processed. I take it you have complained to the highest level possible in Adobe hierachy!

Claudio González

Legend

You'd have to ask Adobe. This is a user to user forum for discussions on the forums themselves.

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