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Ask: Include relevant information
Make sure that you include enough information about your issue so that folks can provide the answer you need. See below for tips that can help you get a useful response. Select your product from the menu or dropdown.
Keep it friendly
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Tips for effective posting
Title: Clearly describe the main problem in the title, but be brief. For example, "Photoshop Elements crashes on launch since updating to version 13" or "Output doesn’t look correct when sending PDF to Fiery RIP." (Titles such and “Help” or “Urgent” aren’t descriptive enough.)
Message body: Include details, such as:
Adobe software title and version (e.g., Premiere Pro CC 2014 v. 8.2)
Operating system (e.g., Windows 8.1 or Mac OS 10.8.6)
Relevant hardware (e.g., 4GB RAM or video card/driver version)
Third-party software in use
What you did, what steps you took, what happened at what moment, and what you did to try to resolve it
Any screenshots that provide important information to the user who is helping you
When you follow these basic steps, the community can try to help answer your question more quickly. If you get a reply that answers your question, please take a moment to mark it as correct by visiting the thread and clicking the green star ‘Correct’ icon next to the answer. You're helping to make it easier for future users with your same issue to find the solution!