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Christian_Davideck
Known Participant
May 24, 2009
Question

Separate section for installation/activation/etc. issues

  • May 24, 2009
  • 5 replies
  • 6467 views

I'd suggest to add a separate section (subforum) for each (or most of) the software products, dealing exclusively with issues pertaining to installation/deinstallation/activation/deactivation/installing 64bit version on.../using product with ... graphics card/etc.etc...

For example, since the launch of Photoshop CS4, the main Photoshop forum section has been cluttered with installation/activation issues to a point, where other issues go unnoticed and people lose interest in the forum. During the last days, I've read at least 2 comments in the Photoshop section, that they have decided to stop using the forum for exactly this reason.

I'd have to look, but I can surely retrieve these comments, if need be ...

kind regards.

    This topic has been closed for replies.

    5 replies

    Michael D Sullivan
    Inspiring
    May 26, 2009

    Bear in mind that the Photoshop Windows forum currently gets a lot of newbies asking about different software simply because it has "Photoshop" in its name -- Photoshop Essentials, Photoshop Album Starter Edition, and some even more introductory version from the early '90s.  With even more subforums for them to ignore, things will become less organized rather than more so.

    Christian_Davideck
    Known Participant
    May 26, 2009

    Michael D Sullivan wrote:

    With even more subforums for them to ignore, things will become less organized rather than more so.

    A) Either more subforums lead to a more organized forum ==> then an additional subforum for installation/activation issues would be required.

    B) Or less subforums lead to a more organized forum (what you suggest) ==> then following your logic, there shouldn't be even separate forums for separate products.

    You're trying to have it both ways

    May 26, 2009

    Christian for Christ's sake give up!


    You are out-voted and ploughing a lonely furrow.

    Zeno Bokor
    Inspiring
    May 25, 2009

    i'm seeing 3 threads about these kind of issues on PS Win in the first 30 threads out of which one is about PS bought on ebay, one about problems installing the rar files (guess what that means) and one legitimate problem with deactivation, not what i'd call "cluttered"

    Christian_Davideck
    Known Participant
    May 25, 2009

    All the yellow thread titles in post #3 were from the forum's first page. You see how many these are.

    But anyway, I made a suggestion that's all. I won't argue about that anymore.

    Any ideas, why the email replies are not working ?

    Inspiring
    May 25, 2009

    Christian Davideck wrote:

    Any ideas, why the email replies are not working ?

    Start a new thread... and hand ot points

    May 25, 2009

    bad bad idea.

    edit: which probably means the new section will be up tomorrow morning.

    Ramón G Castañeda
    Inspiring
    May 24, 2009

    Bad idea.

    Clueless users would now have two sections to post in the wrong place.

    Even if it worked, what would be accomplised?  Nothing.

    Christian_Davideck
    Known Participant
    May 24, 2009

    Ramón G Castañeda wrote:

    Even if it worked, what would be accomplised?  Nothing.

    Uncluttering.

    see:

    Christian Davideck wrote:

    since the launch of Photoshop CS4, the main Photoshop forum section has been cluttered with installation/activation issues to a point, where other issues go unnoticed and people lose interest in the forum. During the last days, I've read at least 2 comments in the Photoshop section, that they have decided to stop using the forum for exactly this reason.

    Ramón G Castañeda
    Inspiring
    May 24, 2009

    Wrong.  You would end up not with one but two cluttered sections.

    Bad idea.

    May 24, 2009

    I think you are giving Joe and Jane sixpack too much credit for recognizing the root of their problem.

    Many times they simply state something like - My program does not work, how come?

    To add seperate forums as you suggest would just confuse everyone as to where to look for problems and to those answering them.

    And the time to jump from forum to forum.

    May 24, 2009

    I can follow your reasoning but it's not a good idea.