Legend

Question

What is this and Why on Earth does it keep coming up on my COMPUTER?

Forum|Forum|5 years ago
November 14, 2020
7 replies
1038 views

I keep getting this popup when I first go to the forums (this site) and clcik the Sign In button.

It is asking me to download a Mobile Device App to Sign In without using a Password. I'm NOT on Mobile Device. How would having this app on my phone stop me from having to enter a password to Sign In to the Adobe support forums?

I already have that on Chrome on my computer AND on my Phone (If I chose to go to the these forums on my phone, which I Don't).

Please Refresh you Thoughts on this very annoying popup. In other words STOP making it come up.

This topic has been closed for replies.

John T Smith

Community Expert

I no longer see that cell phone screen when the forum logs my out and I have to log back in

Peru Bob

Community Expert

I don't see it any more as well.

KShinabery212

Community Expert

I skipped it. My cell phone is already attached to too much stuff as is.

I am already signed into to my Adobe apps. And I automatically sign-in when joining the forum. So this does me no good.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

Nancy OShea

Community Expert

Last night we donned our masks and ventured out for some seafood at a local restaurant. Instead of traditional paper menus, each table has a QR code to scan with a smartphone camera which downloads their app. And since we didn't bring a smartphone along, it was no soup for us!

Actually, the flummoxed waiter looked at us like we were Rigel VII aliens and then hastily searched around for some leftover paper menus. Yup, digital shmigital. It's the new, new normal now. Get used to it.

Nancy O'Shea— Product User & Community Expert

Ricky336

Community Expert

Yep, a new reality😁 - after all, it is the 21st C.

T

Test Screen Name

Legend

This is a mobile app which can be used instead if entering a password. Smart. There seems no way to say thanks, I've seen this, don't tell me again. Not smart. Sometimes I feel Adobe give out a bonus to their staff for annoying intrusive messaging.

LinSims

Community Expert

How are you supposed to sign in to your account on the PC with a mobile app? At any rate, I'm happy with what I have, and it's annoying to have this pop up all the time. Give me the option to stop asking me, doggone it.

T

Test Screen Name

Legend

"How are you supposed to sign in to your account on the PC with a mobile app?" The page tells you in some detail. We already have to use our phones to sign into a lot of things on the PC, because we get sent an authorization code in SMS.

I suspect Adobe have a plan to make this compulsory real soon now, and we all need to get used to it, or start raising hell now...

John T Smith

Community Expert

>just Dropped a Credit Card company

I have 2 credit cards... the one I use the most does not require 2 factor login... the one I have only for credit rating (I use it about once a month to keep it active) does require 2 factor, but once a month to check and pay my bill isn't bad

Peru Bob

Community Expert

I get it too sometimes.

Just click continue.

Just Shoot MeAuthor

Legend

Bob that is Not the point. But thanks for the reply.

John T Smith

Community Expert

I don't know if this is an Adobe addition, or someone at the company that owns the forum software, but I am also really tired of sites that try and force everyone to have a cell phone at hand at all times

Just Shoot MeAuthor

Legend

John I just Dropped a Credit Card company, Bank, because every time I go to check my balance or pay the balanced they want me to enter a One Time Code that is sent to my cell phone.

If they can't properly secure their site I don't want to have anything to do with them.

I don't need an App on my phone to Log into a forum site with a Computer Web Browser.

Thanks for the reply.

try67

Community Expert

Agreed with the replies above (and below). This is getting to be a real nuisance. I now have to enter my password, then confirm my telephone number, then enter a code sent to me when logging into PayPal, and a similar process with my bank accounts and plenty of other services. Sure, 2FA is important, but it's also a huge hassle, not to mention a major risk. What if I don't have my phone handy and need to make a transfer, or even just check my account's status? Or if I'm in a spot without reception? Also, what if I lose my phone and need to get a new number? It becomes a gigantic PITA.

One of my banks is even forcing me to enter a code sent via SMS just to perform /a search/ of my past actions...

And to ask you to install an app, with all kinds of weird permissions, just to be able to log in to a forum system, is really going too far. Thankfully it's only temporary now, but how knows for how long that will remain so...

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded