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terrys30580497
Inspiring
August 3, 2019
Answered

Who hosts the Adobe Forum?

  • August 3, 2019
  • 3 replies
  • 781 views

I recently read a post in a GetSatisfaction sponsored forum that said they host the Adobe forums.

It was a discussion about the Spam we were receiving in TechSmith's forums hosted by GetSatisfaction

I don't see anything contained in the Adobe forums I visit. That resemble the TechSmith forums. When I looked up their listed customers, Adobe wasn't one of them

Adobe controls Spam issues very good and TechSmith's forums are a disaster at time.

That's why I'm wondering who if anyone other than Adobe host these forums.

Thank for any responses in advance.

This topic has been closed for replies.
Correct answer Dave Merchant

Adobe uses a number of separate platforms for Customer Care. It's down to each product management team as to where they want to be, and yes it's confusing!

forums.adobe.com runs on software and networks rented from Jive, and is the primary "user to user" discussion site. Staff get involved but only in a peripheral sense and this is not an official bug reporting route. All of the currently-supported applications have a space on these forums. Historically the Experience/Marketing Cloud stuff lived on a separate Adobe-hosted platform but it was moved here.

Because of the limitations of Jive (such as making it really cumbersome to vote for ideas) some apps, notably the video suite, have public feedback/bug systems on UserVoice

A few others (e.g. Photoshop) have chosen to use GetSatisfaction

Then there is the Wishform, which claims to be the only official way to report bugs - but submissions vanish into the corporate network so you never see the results, or what others have suggested.

And finally, Adobe corporate and many of the popular retail apps have pages on social media platforms; again this is a marketing exercise and not designed for official one-to-one assistance or bug reporting.

3 replies

A
Anonymous
August 15, 2019

John T Smith

Thanks for this helpfull information. it was really very helpful for me.

D
Dave MerchantCorrect answer
Legend
August 8, 2019

Adobe uses a number of separate platforms for Customer Care. It's down to each product management team as to where they want to be, and yes it's confusing!

forums.adobe.com runs on software and networks rented from Jive, and is the primary "user to user" discussion site. Staff get involved but only in a peripheral sense and this is not an official bug reporting route. All of the currently-supported applications have a space on these forums. Historically the Experience/Marketing Cloud stuff lived on a separate Adobe-hosted platform but it was moved here.

Because of the limitations of Jive (such as making it really cumbersome to vote for ideas) some apps, notably the video suite, have public feedback/bug systems on UserVoice

A few others (e.g. Photoshop) have chosen to use GetSatisfaction

Then there is the Wishform, which claims to be the only official way to report bugs - but submissions vanish into the corporate network so you never see the results, or what others have suggested.

And finally, Adobe corporate and many of the popular retail apps have pages on social media platforms; again this is a marketing exercise and not designed for official one-to-one assistance or bug reporting.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 3, 2019

Jive Forum Getting Started https://forums.adobe.com/docs/DOC-7042/version/24

-and Forum Help https://forums.adobe.com/community/forumhelp

User Manual for the Adobe Community (the forums) https://forums.adobe.com/docs/DOC-4714

-or http://docs.jivesoftware.com/jive/7.0/community_user/index.jsp

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