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Indie767
Inspiring
February 7, 2017
Question

Premiere Pro 2017 GPU support for 960m

  • February 7, 2017
  • 2 replies
  • 8767 views

I recently downloaded the latest version of PP 2017 and immediately discovered it does not support my Windows 10 CUDA GPU. I've had extreme problems in the past every time I upgraded PP and was told to buy a new Computer. I did. I bought a new Dell Inspiron 15 7000 Series (Alienware) Laptop. PP 2015 works just fine on it but 2017 apparently does not support my CUDA GPU. When I open a previous project or try to create a new one, I get a warning message that PP does not recognize my CUDA card. The Video rendering and Playback option allows only 'Mercury Playback Engine Software Only.'  (And yes, I updated my GPU driver).        

This machine is about 7 months old so I have three questions.

1) Do I need to buy a new computer (new GPU card) every time I update Premiere Pro? If not

2) Is there a bug in this version that does not offer CUDA support? If so,

3) Will the next update of PP offer CUDA support?

My machine specs:

Dell Inspiron 15 7000 Series Laptop

Windows 10 Pro

Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)

RAM 8.00 GB

Nvidia GeForce GTX 960M

If I am able to resolve this issue, will PP 2017 open projects created on previous versions?  I know this feature hasn't been possible so far but I would like to get rid of all my previous versions of PP and just open older projects using one version of PP.

This topic has been closed for replies.

2 replies

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
February 8, 2017

It may have to do with the built in graphics card in your cpu, and when PP says no cuda it is referring to that card. See if you can disable it in the bios, and pp will then see the 960.

    I
    Indie767Author
    Inspiring
    February 8, 2017

    Good idea. I will test this after my project is done.

    That said, since PP 2015 runs well on my system, does it really make sense for me to upgrade to PP 2017 on my laptop now or in the the future?  Also, another user suggest I wipe my Windows system, do a clean system install, reload all my drivers before I update PP. This sounds like an incredible hassle and a major disincentive to upgrade.

    Moving forward, I'm also looking at a $4700 HP Workstation with the hope of future proofing it so I am able to use it for at least three years before it becomes obsolete. For how long do you think PP will support the NVIDIA Quadro M4000 GPU built into that system?

    Thanks. 

    R Neil Haugen
    R Neil Haugen
    Legend
    February 8, 2017

    I take it you've got a 10-bit monitor? One of the real spendy ones? If not, I'm not sure where you'd benefit by a Quadro card.

    Maybe Bill Gehrke​ or SAFEHARBOR11​ will pop in ...

    Neil

    Everyone's mileage always varies ...
    R Neil Haugen
    R Neil Haugen
    Legend
    February 7, 2017

    You've got another issue here, as I'm pretty certain that a 960m should be usable with 2017. By "not support", what do you mean? Is the CUDA option for Mercury Acceleration grayed out?

    Neil

    Everyone's mileage always varies ...
    I
    Indie767Author
    Inspiring
    February 8, 2017

    I checked the tech specs for PP 2017 and it does not support my GPU. What I mean by the CUDA option being grayed out, when I go to Project Settings > General, there is not a drop down option to choose my playback engine. Below is an image I took on PP 2015 where I am able to select my GPU to render. PP 2017 (which I deleted) does not allow me to select my GPU and it defaults to Software Only.

    With previous problems, I was told I have other issues and it is not the software. So I bought a new computer and, again, it appears I have other issues. But logic tells me I have only one issue, which is PP 2017. It apparently does not support my GPU CUDA card but PP 2015 does. So it is apparent I have a software issue, PP 2017, and not a computer/hardware/windows issue. Case in point, I can run the latest version of Lightworks on my laptop and it works just fine.

    I agree with you, PP 2017 should support for my 960 M GPU but it clearly doesn't. And based on previous experiences, upgrading to the latest version of PP will render your computer/GPU obsolete.

    Knowing that I will have to buy a new GPU at least once a year to keep up with updates, I do plan on purchasing a new desktop so I can upgrade by GPU in the future. My concern, however, is when the next version of PCI comes out, I will have to buy a new computer as well with every update. Adobe should build software that is backwards compatible with hardware that is at two three years old. 

    Obviously, PP 2017 is too resource hungry to run on my laptop. I wish I knew this 7 months ago when I bought it because I would have bought a new desktop tower instead. So, it appears I won't be able to update in the foreseeable future.

    Thanks for your response.

    R Neil Haugen
    R Neil Haugen
    Legend
    February 8, 2017

    I've moved this over to the Hardware forum and added to the title, as this is the best place for tech/gear issues with PrPro, AfterEffects, the Usual Suspects. Let's see if some of the folks here can advise ...

    Neil

    Everyone's mileage always varies ...
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