Issues with Canceling

Question

I am so annoyed with this company. I signed up for the free trial and then tried to cancel several times, each time I received an error message during the process and was not able to cancel. Admittedly, I meant to go back and try more but Christmas happened and I forgot until I saw the charge. Went to try to cancel again and now there is an $80 early cancel fee (funny, now the error I received before seems to be resolved, hmmm). I was avoiding contacting customer service because I did not want to spend an hour plus trying to get an issue resolved that they probably couldn't help with anyway, joke's on me cause here I am spending well over an hour chatting, getting kicked off, waiting to chat and just wasting my time in general.  This seems to me to be a total scam to avoid people canceling prior to the end of the free trial so they can collect that fee

kglad · Accepted Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright · Answer

Jami, I am sorry you are encountering a frustrating experience managing and canceling your membership. Please use the steps in https://adobe.ly/4a0Dcsx to make any needed updates to your recent support case. ^JW

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