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cecilia_1257
Participant
April 19, 2025
Answered

Non riesco a cancellare il pagamento del'abbonamento di acrobat, mai richiesto. Qualcuno mi aiuta?

  • April 19, 2025
  • 3 replies
  • 345 views

Non riesco a cancellare il pagamento del'abbonamento di acrobat, mai richiesto. Qualcuno mi puo' aiutare?

Ho usufruito del periodo di prova ma non avevo nessuna intenzione di prosguire troppo caro. Disinstallato le app ma continuano ad arrivarmi fatture di pagamento.

Potete darmi una mano?

Correct answer Shivangi_Gupta

Hi @cecilia_1257,

We appreciate you reaching out. I can see that you have a 3 months+ old subscription for Adobe Acrobat and AI assistant for Adobe Acrobat. As the expert mentioned above, you'll need to cancel the subscription to stop the payment.
Also, for cancelling the subscription, you'll need to clear the pending dues first.
You will find all the helpful information in the articles shared by the experts above.

Let us know if you have any questions.


^Shivangi

3 replies

Shivangi_Gupta
Shivangi_GuptaCorrect answer
Legend
April 22, 2025

Hi @cecilia_1257,

We appreciate you reaching out. I can see that you have a 3 months+ old subscription for Adobe Acrobat and AI assistant for Adobe Acrobat. As the expert mentioned above, you'll need to cancel the subscription to stop the payment.
Also, for cancelling the subscription, you'll need to clear the pending dues first.
You will find all the helpful information in the articles shared by the experts above.

Let us know if you have any questions.


^Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 21, 2025

if you've never started a trial or subscription with adobe, contact your card provider and report fraud after checking, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

 

otherwise, check your account, https://account.adobe.com

 

if there are any payment problems?  if so, they need to be corrected before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

 

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
April 19, 2025

@cecilia_1257 Uninstalling the app doesn't just cancel the plan, you need to manually cancel the plan. Although, removing all of the Adobe files is a good way to avoid the 'annoying' pop-ups that will or may have occur. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. 
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

With regards to canceling your plan, you will need to go back to adobe.com, and cancel it. 
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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