Refund request help

Question

At 9:54 AM on August 1, 2025, while I was asleep, my salary was deposited, and by 10:16 AM, the Adobe subscription fee was automatically charged. I did not intend to continue using the service after the trial period. When I attempted to cancel and request a refund, I received a warning stating that I would need to pay an early termination fee. I kindly request assistance in canceling my subscription and receiving a refund for this charge.

Shivangi_Gupta · Accepted Answer

Hi @@H?u_Nguy?n Tr?n Xu�n8279,We appreciate you reaching out. I reviewed your account details and found that you have an active subscription to Creative Cloud Pro since 1 month and 20 days.The payment is deducted after the free trial ends in 7 days. Adobe also offers full refund if the cancellation is done within 14 days of subscribing. Since you have an annual plan with monthly payment, you may need to pay an early termination fee for cancelling the plan before the term ends.Please refer to this article for more details: https://adobe.ly/46Ekw2kLet us know if you have any questions.^Shivangi

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