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poetryinmotionfilms
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March 23, 2015
Answered

Files won't sync in Creative Cloud.

  • March 23, 2015
  • 1 reply
  • 895 views

I searched the forums, but short of reinstalling, I don't know what to try.  Noticed this problem every day for at least two weeks. Below is a chunk of the log file. Any ideas?

Thanks.

20150322-210908.549: ----- 3/22/2015 9:09:08 PM: Job 'CreativeCloudFiles': ANALYSIS started by On Change on computer 'SHAWN-PC' (CoreSync 1.3.2.307 x86 on Windows 7, Wow32on64) -----

20150322-210908.549: CreativeCloudFiles: C:\Users\Shawn\Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile

20150322-210908.549: Exclude System, Exclude Thumbs.db|.DS_Store|*.idlk|.*.mulk|*.crdownload

20150322-210908.549: Job 'SyncPluginData': Analyze Finished OK

20150322-210908.549: Info: [DesignLibraryPlugin] [DesignLibrarySyncHook.cpp:onPostSync:168] SynkHook root is: SyncPluginData, status is: 0!

20150322-210908.549: Info: [SynKit] [SynKitSyncHook.cpp:onPostSync:198] SynkHook root is: SyncPluginData, status is: 0!

20150322-210908.627: Left: No State File found, New State will be built

20150322-210908.627: Left: Files: 645 (excluded 26). Folders: 56 (excluded 0). Times (s): Folder Scan: 0.078 (9320 f/s), Compare: 0.000

20150322-210908.705: Right: No State File found, New State will be built

20150322-210908.705: Right: Files: 645 (excluded 0). Folders: 56 (excluded 0). Times (s): Folder Scan: 0.078 (8987 f/s), Compare: 0.000

20150322-210908.736: Changes: 4, Conflicts: 0, CopyTime: 0, CopyState: 0/0, Errors: 0

20150322-210908.736: Left to Right: Copy File: 4

20150322-210908.736:  All Nodes (Live+Dead): 727

20150322-210908.736:  All Live Files: 671, Folders: 56

20150322-210908.736: ----- 3/22/2015 9:09:08 PM: Analysis Completed. Time 00:00:00, Speed: Many files/s -----

20150322-210908.736: Job 'CreativeCloudFiles': Analyze Finished OK

20150322-210908.736: ===== 3/22/2015 9:09:08 PM: Job 'CreativeCloudFiles': SYNC started by On Change on computer 'SHAWN-PC' =====

20150322-210908.736: CreativeCloudFiles: C:\Users\Shawn\Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile

20150322-210908.736: WControllerDelegate::quota {storageFree:20360723037, storageTotal:21474836480}

20150322-210908.736: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateSyncing (2)

20150322-210908.736: Start UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm (Ovr)

20150322-210908.736: Start UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm (Ovr)

20150322-210908.752: Start UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm (Ovr)

20150322-210908.752: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20150322-210908.752: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm': SQL logic error or missing database

20150322-210908.752: Copy Over 'C:\Users\Shawn\Creative Cloud Files\Films\Poetry in Motion webpage\New site 5-17-12\pim-website-newlogohtml5\mountain-high.htm' -> 'acsl://scss.adobesc.com:80/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm'

- ERROR: Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm': SQL logic error or missing database

20150322-210908.752: Finish UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm (Ovr): Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm': SQL logic error or missing database

20150322-210908.752: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20150322-210908.752: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm': SQL logic error or missing database

20150322-210908.752: Copy Over 'C:\Users\Shawn\Creative Cloud Files\Films\Poetry in Motion webpage\New site 5-17-12\pim-website-newlogohtml5\traveling-lighter.htm' -> 'acsl://scss.adobesc.com:80/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm'

- ERROR: Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm': SQL logic error or missing database

20150322-210908.752: Finish UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm (Ovr): Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm': SQL logic error or missing database

20150322-210908.752: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20150322-210908.752: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm': SQL logic error or missing database

20150322-210908.752: Copy Over 'C:\Users\Shawn\Creative Cloud Files\Films\Poetry in Motion webpage\New site 5-17-12\pim-website-newlogohtml5\filmmakers.htm' -> 'acsl://scss.adobesc.com:80/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm'

- ERROR: Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm': SQL logic error or missing database

20150322-210908.752: Finish UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm (Ovr): Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm': SQL logic error or missing database

20150322-210908.752: Start UL: /Films/Sales/CTC Sales records.xls (Ovr)

20150322-210908.752: Start UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm (Ovr)

20150322-210908.752: Start UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm (Ovr)

20150322-210908.752: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20150322-210908.752: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm': SQL logic error or missing database

20150322-210908.752: Copy Over 'C:\Users\Shawn\Creative Cloud Files\Films\Poetry in Motion webpage\New site 5-17-12\pim-website-newlogohtml5\filmmakers.htm' -> 'acsl://scss.adobesc.com:80/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm'

- ERROR: Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm': SQL logic error or missing database

20150322-210908.752: Finish UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm (Ovr): Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm': SQL logic error or missing database

20150322-210908.752: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20150322-210908.752: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Films/Sales/CTC Sales records.xls': SQL logic error or missing database

20150322-210908.752: Start UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm (Ovr)

20150322-210908.752: Copy Over 'C:\Users\Shawn\Creative Cloud Files\Films\Sales\CTC Sales records.xls' -> 'acsl://scss.adobesc.com:80/files/Films/Sales/CTC Sales records.xls'

- ERROR: Copying file: Error adding pending entry with name '/files/Films/Sales/CTC Sales records.xls': SQL logic error or missing database

20150322-210908.752: Finish UL: /Films/Sales/CTC Sales records.xls (Ovr): Copying file: Error adding pending entry with name '/files/Films/Sales/CTC Sales records.xls': SQL logic error or missing database

20150322-210908.752: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20150322-210908.752: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm': SQL logic error or missing database

20150322-210908.752: Copy Over 'C:\Users\Shawn\Creative Cloud Files\Films\Poetry in Motion webpage\New site 5-17-12\pim-website-newlogohtml5\mountain-high.htm' -> 'acsl://scss.adobesc.com:80/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm'

- ERROR: Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm': SQL logic error or missing database

20150322-210908.752: Finish UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm (Ovr): Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm': SQL logic error or missing database

20150322-210908.752: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

20150322-210908.752: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm': SQL logic error or missing database

20150322-210908.752: Copy Over 'C:\Users\Shawn\Creative Cloud Files\Films\Poetry in Motion webpage\New site 5-17-12\pim-website-newlogohtml5\traveling-lighter.htm' -> 'acsl://scss.adobesc.com:80/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm'

- ERROR: Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm': SQL logic error or missing database

20150322-210908.752: Finish UL: /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm (Ovr): Copying file: Error adding pending entry with name '/files/Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm': SQL logic error or missing database

20150322-210908.752: Sync finished with 7 errors. Click Errors button to see sync errors

20150322-210908.752: Items Synced OK: 0, Errors: 7

20150322-210908.752: ===== 3/22/2015 9:09:08 PM: Sync Completed. Time: 00:00:00, Speed:  =====

20150322-210908.752: Info: [DesignLibraryPlugin] [DesignLibrarySyncHook.cpp:onPostSync:168] SynkHook root is: CreativeCloudFiles, status is: 0!

20150322-210908.752: Info: [SynKit] [SynKitSyncHook.cpp:onPostSync:198] SynkHook root is: CreativeCloudFiles, status is: 0!

20150322-210908.752: BaseControllerDelegate::pushQuota {storageFree:20360723037, storageTotal:21474836480}

20150322-210908.752: WControllerDelegate::quota {storageFree:20360723037, storageTotal:21474836480}

20150322-210908.767: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateSyncError (3)

20150322-210908.767: Info: BaseControllerDelegate: Adding error (SibTErr_LocalErr,SibErrCode_None) for path /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/mountain-high.htm (BaseControllerDelegate.cpp.cosy::BaseControllerDelegate::pushSyncErrorStatus.288)

20150322-210908.767: Info: BaseControllerDelegate: Adding error (SibTErr_LocalErr,SibErrCode_None) for path /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/traveling-lighter.htm (BaseControllerDelegate.cpp.cosy::BaseControllerDelegate::pushSyncErrorStatus.288)

20150322-210908.767: Info: BaseControllerDelegate: Adding error (SibTErr_LocalErr,SibErrCode_None) for path /Films/Poetry in Motion webpage/New site 5-17-12/pim-website-newlogohtml5/filmmakers.htm (BaseControllerDelegate.cpp.cosy::BaseControllerDelegate::pushSyncErrorStatus.288)

20150322-210908.767: Info: BaseControllerDelegate: Adding error (SibTErr_LocalErr,SibErrCode_None) for path /Films/Sales/CTC Sales records.xls (BaseControllerDelegate.cpp.cosy::BaseControllerDelegate::pushSyncErrorStatus.288)

20150322-210908.767: WControllerDelegate::quota {storageFree:20360723037, storageTotal:21474836480}

20150322-210908.767: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateSyncError (3)

20150322-210908.767: BaseControllerDelegate::pushSyncErrorStatus: received 4 errors with label 'Unable to sync 4 files'. shouldSuppressErrorNotification: FALSE

20150322-210908.923: WControllerDelegate::quota {storageFree:20360723037, storageTotal:21474836480}

20150322-210908.923: WControllerDelegate::syncStatus state 3 (CoreSyncStateSyncError)

20150322-210937.267: WControllerDelegate::quota {storageFree:20360723037, storageTotal:21474836480}

20150322-210937.277: WControllerDelegate::quota {storageFree:20360723037, storageTotal:21474836480}

20150322-210937.277: WControllerDelegate::syncStatus state 3 (CoreSyncStateSyncError)

20150322-211043.238: Error: [DesignLibraryPlugin] [DesignLibraryMessageHook.cpp:onErrorReceived:116] MsgType is "DestinationUnreachable", errorInfo is "<fault><endPoint><endPointId>3280.1426970447</endPointId><appId>ACCC</appId><appVersion>1.9.0</appVersion></endPoint></fault>"!

20150322-211043.238: Error: [SynKit] [SynKitMessageHook.cpp:onErrorReceived:135] MsgType is "DestinationUnreachable", errorInfo is "<fault><endPoint><endPointId>3280.1426970447</endPointId><appId>ACCC</appId><appVersion>1.9.0</appVersion></endPoint></fault>"!

This topic has been closed for replies.
Correct answer wharress

Hi,

Your log files show that your local Creative Cloud database is missing or damaged.

  • SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

Please Close down Creative Cloud, then navigate to C:\Users\Shawn\AppData\Roaming\Adobe\CoreSync and delete any files ending in .db then re start Creative Cloud.

Thanks

Warner

1 reply

wharress
wharressCorrect answer
Participating Frequently
March 23, 2015

Hi,

Your log files show that your local Creative Cloud database is missing or damaged.

  • SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'

Please Close down Creative Cloud, then navigate to C:\Users\Shawn\AppData\Roaming\Adobe\CoreSync and delete any files ending in .db then re start Creative Cloud.

Thanks

Warner

    P
    poetryinmotionfilmsAuthor
    Participant
    March 31, 2015

    Thank you.  This was the exact solution to the problem of files no longer syncing on Creative Cloud.  You described the solution perfectly. 

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