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L
lukecd
Participant
October 23, 2012
Answered

Unable to download / horrible support from digital river

  • October 23, 2012
  • 7 replies
  • 6960 views

I purchased the upgrade to CS6 production premium and tried to download it many times, each time it timed out after around 25%. I finally got an error saying

" Sorry,

>

> Too many download attempts: 5. You were allowed to download only 5

> times.

>

> If you have any questions, please contact Digital River Customer

> Service at CustomerServices@digitalriver.com."

however when I eamailed digitalriver, I got a very curt email telling me to contact Adobe. If digitalriver is handeling downloads, why do they have such horrible service? I wrote them back specifically asking why their system told me to contact digitalriver but then their agent directed me to Adobe, but they didn't answer the question. This is in reference to order number 18862889424.

Thank you.

This topic has been closed for replies.
Correct answer Ani*Adobe

Hi Paul,

I have fixed the problem, could you please try and download the file now.

It should work.

^Ani

7 replies

T
tatianab14858487
Participant
April 24, 2017

Sorry,

TOO_MANY_DL_ATTEMPTS

If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com.

錦寬林53208862
錦寬林53208862
Participant
December 18, 2016

Hi can you fix the problem TOO_MANY_DL_ATTEMPTS

Order Number: 10144095905

thank you

Y
yazan_valdemar
Participant
January 30, 2016

Hi can you fix the problem

Order Number: 11502650659


thank you

C
celestp33465718
Participant
December 18, 2015

Hi, I have this problem too my order number is 8930091805

Please help, thanks

Celest

B
benp5522215
Participant
July 25, 2015

Same here, please enable the download for

Order Number: 10293974859

  Order Date: 25 July 2015

anno 2070 deep ocean

Thana Thanapalin
Thana Thanapalin
Participant
June 28, 2015

I also have the same issue with my purchased Lightroom upgrade version.

Digital River referred me to Adobe customer service but I can't find any way to contact Adobe Service except this forum.

Could you please fix my issue.

Order Number: 10180594759

Thank you in advance.

N
Nikhil_Bisne
Participating Frequently
October 26, 2012

Luke,

I apologize for this. We have corrected this error. Please try to download again and let us know in case if you are still facing issues downloading.

Thanks

Nikhil

A
Anonymous
April 5, 2013

I repeatedly failed when downloading files DesignStandard_CS6_LS16.7z. then I tried again to begin click download. but after 5 times I tried, it now appears a notice like this:

"Sorry,

Too many download attempts: 5. You were allowed to download only 5 times.

If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com."

how can I re-download the file?

Ani*Adobe
Community Manager
Ani*AdobeCommunity ManagerCorrect answer
Community Manager
April 5, 2013

Hi Paul,

I have fixed the problem, could you please try and download the file now.

It should work.

^Ani

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