Photoshop CC 2017 - Error 105

Forum|Forum|9 years ago
March 28, 2017
3 replies
3032 views

Good day, noticed following screen error during attempt to reinstall all softwares - Photoshop / Lightroom / Bridge - with English International as app language:

Exit Code: 105

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Failed to open PIM database.

FATAL: Error occured in install product workflow with error code 105 error message

-------------------------------------------------------------------------------------

Option "Portugues do Brasil"was a previous installed language.

Actions so far:

1) completely uninstall using Adobe CC Cleaner Tool;

2) new download and install of Adobe Creative Cloud and softwares,

3) Computer system: macOS Sierra version 10.12.3 over a Mac mini station

Thanks in advance...

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

Sheena Kaul

Legend

This time actually, Moving to Creative Cloud Download & Install

A

ahmad al haj qasem

Participating Frequently

Hey there are 3 solutions please check them all to see whicj one will help you.

i added them with links to help you more

Solution 1: Uninstall the Creative Cloud desktop app, and then reinstall it

Windows

See Uninstall the Creative Cloud desktop app on Windows.

Mac OS

See Uninstall the Creative Cloud desktop app on Mac.

Solution 2: Run the Adobe CC Cleaner Tool

Run the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. See Run the CC Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

In the CC Cleaner Tool, choose option 3: Creative Cloud 2015, Creative Cloud 2014, Creative Cloud & CS6 Products. Then choose option 1: Adobe Creative Cloud Desktop.

Rename the following OOBE folders to OOBE.old:
Windows
- \Program Files (x86)\Common Files\Adobe\OOBE
- \Users\\AppData\Local\Adobe\OOBE
Mac OS /Library/Application Support/Adobe/OOBE

Download and reinstall the Creative Cloud desktop app.

Solution 3: Reinstall the Creative Cloud desktop app using an administrator account

Create a new local user account with administrator privileges, and log in using that account. Then download and reinstall the Creative Cloud desktop app.

Windows 10

See Create a local user account in Windows 10.

Windows 8

See Create a user account.

Windows 7

See Create a user account.

Mac OS

See Set up users on your Mac.