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Q
QSCBob
Participant
June 2, 2012
Answered

Adobe Help Viewer not installed?

  • June 2, 2012
  • 1 reply
  • 4339 views

I recently upgraded from InDesign CS5 to InDesign CS6 on a desktop PC running Windows 7. I purchased it via a download from Adobe.

When I try to use InDesign Help under the Help menu, nothing happens for about 10 seconds, and finally I get this error message:

Adobe Help Viewer is not installed and you are not connected to the internet. Please check your internet connection, or reinstall InDesign

Actually, I am indeed connected to the internet. I have uninstalled and reinstalled InDesign several times, to no avail. Why would Adobe Help Viewer not have installed? What can I do to correct this? Thank you.

-Bob

This topic has been closed for replies.
Correct answer manamedia

Manamedia what type of software firewall are you utilizing?  I would recommend adjusting the settings to allow the Adobe Help Viewer to connect to the Internet.


Hi Jeff, I actually found the solution just after posting my message: http://helpx.adobe.com/creative-suite/kb/help-manager-troubleshoot-error-codes.html

1 reply

MichaelKazlow
MichaelKazlow
Legend
June 2, 2012

Are you connected to the internet through a proxy server? Do you have a firewall set not to let somethings through?

Q
QSCBobAuthor
Participant
June 6, 2012

Hi Michael,

Yes, I connect through a proxy. Adobe.com is whitelisted on the firewall on the usual proxy. Just to be sure, I have tried a alternative proxy that is open, but that didn't seem to help.

manamedia
manamedia
Inspiring
August 5, 2012

I second this issue. Am not behind a firewall, am connected to the net, have installed and reinstalled several times, still the same issue.

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