Skip to main content
J
Jiulong5E3E
Participant
October 16, 2020
Answered

Be careful if you're offered free months when you want to cancel teams plan

  • October 16, 2020
  • 1 reply
  • 266 views

These free months will come as "Cacncellation Fee" when you end up with cancellation after the free months.  So if you want to cancel, do not accept these perks.

 

And if you cancel at the beginning of the billing cycle, the entire month is still billed, but plan is cancelled immediately.

 

Adobe, you can do better than that.

    This topic has been closed for replies.
    Correct answer Dj_Creative_enthusiast

    Hi,

     

    Thank you for posting your query here.

     

    If you are referring to Annual Contract, Monthly Billing Creative Cloud plans, there is no Cancellation fee associated if you Cancel within the first 14 days or during the Renewal Period ( One month from the Yearly Renewal Date). Now, if you are looking to Cancel the Subscription anytime after 14 days, than there is a Cancellation Fee associated as you have Agreed to the Terms & Conditions while purchasing the Subscription. 

     

    Since in a Monthly Plan, you pay the Outstanding invoice and then use the Subscription for the remaining days, it is recommended to Cancel the Subscription, one day prior to the Billing Date, so that if you pay on 1st day of the month, you can use the Services until 30th of the same month and request Cancellation on the same day so that Billing is not charged on 1st of next month. 

     

    Hope it helps. 

     

    Thank you. 

    1 reply

    D
    Dj_Creative_enthusiastCorrect answer
    Inspiring
    October 20, 2020

    Hi,

     

    Thank you for posting your query here.

     

    If you are referring to Annual Contract, Monthly Billing Creative Cloud plans, there is no Cancellation fee associated if you Cancel within the first 14 days or during the Renewal Period ( One month from the Yearly Renewal Date). Now, if you are looking to Cancel the Subscription anytime after 14 days, than there is a Cancellation Fee associated as you have Agreed to the Terms & Conditions while purchasing the Subscription. 

     

    Since in a Monthly Plan, you pay the Outstanding invoice and then use the Subscription for the remaining days, it is recommended to Cancel the Subscription, one day prior to the Billing Date, so that if you pay on 1st day of the month, you can use the Services until 30th of the same month and request Cancellation on the same day so that Billing is not charged on 1st of next month. 

     

    Hope it helps. 

     

    Thank you. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices