Participant

Question

Acrobat Reader DCのWindows Server 2016での動作について

Forum|Forum|7 years ago
October 17, 2018
3 replies
839 views

オフラインインストーラ版Acrobat Reader DCをWindows Server 2016 Standardにインストールしましたが、

起動直後に異常終了して動作しません。

正常に動作させる方法はないでしょうか。

This topic has been closed for replies.

A

AlphatecAuthor

Participant

We were able to update to version 19.008.20074.
However, the state does not improve and abnormally ends.
Is it not working on Windows Server 2016?

Thanks,
Alphatec.

K

Karan Malik

Adobe Employee

Hi,

Could you please share the crash dumps.

When Reader Crashes (If you get this error message "Adobe Reader has stopped working") , Can you please share with us the Crash Logs .

For Getting the Crash Logs:

a. When Acrobat Reader Crashes , Open Windows Task Manager

b. -> Got To Processes, There you can see a process "Adobe Acrobat Reader DC" / AcroRd32.exe

c. Right Click on this process and click "Create Dump File"

d. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).

e. Save this DMP file on any Cloud Storage and Share the link for that with us

A

AlphatecAuthor

Participant

Hello Anand Sri,

Thank you for your reply.

The installed version of Acrobat Reader DC is 19.008.20071.

Acrobat Reader DC will not start up, so it can not be done.

I reinstalled from the latest installer, but the version was 19.008.20071.

Thanks,

Alphatec.

K

Karan Malik

Adobe Employee

Can you try installing patch directly from the patches link mentioned here - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoctober2018qfe.html#dccontinuousoctobertwentyeighteenqfe

19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Thanks,

Karan

AnandSri

Legend

Hello Alphatec,

We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed, to identify, refer to Identify the product and its version for Acrobat and Reader DC

Make sure that you have the latest version of Adobe Reader version 19.008.20074 installed, check for an update from help>check for updates, or install it manually from 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Let us know how it goes with the latest version.

Thanks,

Anand Sri.

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