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真幸岩1391078
真幸岩1391078
Participant
March 1, 2018
Answered

Displaying PDF on the browser of IE sometimes falls

  • March 1, 2018
  • 1 reply
  • 309 views

下記の環境で、ＩＥでPDFファイルを表示すると、10回に1回程度ブラウザが落ちる事象に遭遇しています。

調査の仕方や原因、対処方法など、ご存知の方アドバイスをお願いします。

環境）

　OS：Windows Server 2003 R2

　ブラウザ：IE6

　Acrobat Reader Version：9.4.6

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi 真幸岩,

    Looking at the information you have shared about environment, that Adobe Reader version 9.4 is a very old version of  Adobe Reader application series also the IE6.

    Unfortunately, we do not have an option to reproduces the same and test this at our end. So we can recommend you to refer to this related help document- Troubleshoot viewing PDF files on the web and follow Reset the Display PDF In Browser preference (Acrobat/Reader X or earlier)

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    March 1, 2018

    Hi 真幸岩,

    Looking at the information you have shared about environment, that Adobe Reader version 9.4 is a very old version of  Adobe Reader application series also the IE6.

    Unfortunately, we do not have an option to reproduces the same and test this at our end. So we can recommend you to refer to this related help document- Troubleshoot viewing PDF files on the web and follow Reset the Display PDF In Browser preference (Acrobat/Reader X or earlier)

    Regards,

    Akanchha

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