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Participant
April 5, 2015
質問

为什么我订单已经付款并也收到确认邮件,但在账户“我的订单”中确没有相关记录,和在线下载的链接。

  • April 5, 2015
  • 返信数 1.
  • 268 ビュー

烦请尽快回复。

点击“我的订单”时,被重定向到了:

Adobe 商店 - 订单详细信息

服务器错误

错误:

目前我们无法执行所选操作。对于给您带来的不便,我们深表歉意。我们已了解到该情况,并已开展工作以尽快解决该问题。请您单击浏览器中的“返回”按钮并在稍后重试,或选择不同的操作。

错误号码:  SYS_000001

    このトピックへの返信は締め切られました。

    返信数 1

    kglad
    Community Expert
    Community Expert
    April 5, 2015

    if you have a cc subscription, download the desktop app and install your programs, Download Adobe Creative Cloud apps | Free Adobe CC trial

    otherwise, if you have your serial number download the installation file(s) and install:

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.