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Participant
September 27, 2016
Answered

再インストール方法もしくはアップグレードについて

  • September 27, 2016
  • 2 replies
  • 1840 views

パソコンを買い替えWin10になり、元々持っていたCS5.5をインストールしようとしたのですが、シリアルを入れても有効になりませんでした。

パソコンの買い替えはこれで4台目か5台目なので、シリアルが効かないのでしょうか?それともWindows10にはインストールできないのでしょうか?

または、CS6にすればインストールできるのでしょうか?もしその必要がある場合、元々CS3からのアップグレードでCS5.5にしたものなのですが、さらにアップグレード版のCS6をインストールすることはできるのでしょうか?

質問が多くてすみません。よろしくお願いします。

    This topic has been closed for replies.
    Correct answer Atul_Saini

    Hi 冬助,

    I would try to answer all your questions one by one here.

    So, about installing CS5.5 on Win 10, I would request you to check the system requirements mentioned on this link- Adobe Creative Suite 5.5 Master Collection: System Requirements​.

    You have mentioned that your serial number is not working, if this is the 4th of 5th machine that you are trying to activate, its possible that activation count has exceeded. As per EULA, you may activate a  serial number on two machines, however, you cannot use both of them at the same time. For more information check- “Activation limit reached” or “Sign-in failed” error​.

    If the serial number appears to be invalid, please check the information provided on this link- Error: "The serial number is not valid for this product" | Adobe Creative Suite​.  

    If you are installing upgrade version of CS6, you would need a qualifying version serial number as well, for information on that check this link- Error: "This serial number is not for a qualifying product" | Adobe Creative Suite​.

    Hopefully this answer all your questions. In order to assist you further any of the serial number issue, we would need to verify the details, we would need the serial number that you are trying to use. Please share the serial number via private message only.

    Awaiting your response.

    Thanks.

    2 replies

    Participant
    September 29, 2016

    Thank you for your help.
    I understood very well.

    Atul_Saini
    Legend
    September 29, 2016

    That's great, I am glad I could assist you with this and you are welcome to update this discussion in case you need further assistance.

    Have a nice day.

    Atul_Saini
    Atul_SainiCorrect answer
    Legend
    September 27, 2016

    Hi 冬助,

    I would try to answer all your questions one by one here.

    So, about installing CS5.5 on Win 10, I would request you to check the system requirements mentioned on this link- Adobe Creative Suite 5.5 Master Collection: System Requirements​.

    You have mentioned that your serial number is not working, if this is the 4th of 5th machine that you are trying to activate, its possible that activation count has exceeded. As per EULA, you may activate a  serial number on two machines, however, you cannot use both of them at the same time. For more information check- “Activation limit reached” or “Sign-in failed” error​.

    If the serial number appears to be invalid, please check the information provided on this link- Error: "The serial number is not valid for this product" | Adobe Creative Suite​.  

    If you are installing upgrade version of CS6, you would need a qualifying version serial number as well, for information on that check this link- Error: "This serial number is not for a qualifying product" | Adobe Creative Suite​.

    Hopefully this answer all your questions. In order to assist you further any of the serial number issue, we would need to verify the details, we would need the serial number that you are trying to use. Please share the serial number via private message only.

    Awaiting your response.

    Thanks.