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Correct answer Pattie-F


Can you please let us know what operating system you are using and what you are trying to install?

Are you receiving a particular error message?


You can also refer to the following links for help troubleshooting download and installation issues:

Check the Creative cloud system requirements

Troubleshoot download problems

Troubleshoot Creative Cloud download and install issues

Troubleshoot install issues with log files

Troubleshooting CC Launch

Collecting Log Files

Please see the following links for help troubleshooting download and installation errors:

Adobe Creative Cloud Desktop App failed to install or Error Code 1

Error downloading, installing, or updating Creative Cloud applications

Creative Cloud Desktop - Installer Failed to Initialize Error-Windows

Error downloading or updating Adobe Creative Cloud apps

moving to Creative Cloud Download & Install forum.

1 reply

Pattie-F
Pattie-FCorrect answer
Legend
November 16, 2015


Can you please let us know what operating system you are using and what you are trying to install?

Are you receiving a particular error message?


You can also refer to the following links for help troubleshooting download and installation issues:

Check the Creative cloud system requirements

Troubleshoot download problems

Troubleshoot Creative Cloud download and install issues

Troubleshoot install issues with log files

Troubleshooting CC Launch

Collecting Log Files

Please see the following links for help troubleshooting download and installation errors:

Adobe Creative Cloud Desktop App failed to install or Error Code 1

Error downloading, installing, or updating Creative Cloud applications

Creative Cloud Desktop - Installer Failed to Initialize Error-Windows

Error downloading or updating Adobe Creative Cloud apps

moving to Creative Cloud Download & Install forum.