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熙彤黄1403587
Participant
September 16, 2017
Answered

无法卸载怎么办?

  • September 16, 2017
  • 1 reply
  • 3449 views

我在注册creative cloud的时候不小心打错了邮箱,登陆后无法进行邮箱验证,导致下载的软件无法卸载,怎么办?

This topic has been closed for replies.
Correct answer John T Smith

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your CORRECT account... Install

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 16, 2017

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your CORRECT account... Install

熙彤黄1403587
Participant
September 16, 2017

但是我打开creativecloud 后并没有注销账户重新登陆的选项,请问怎么办?