There is a problem with genuine product registration.

Question

I threw away my old laptop and am using a new laptop.
I'm trying to use the serial number that was installed on my existing laptop.
I entered the serial number when installing the program, but it says it is a trial version.
So I tried registering the product on the Adobe website, but it said the number was already in use.
Is there a solution?

Ao_zora · Answer

Call or chat with Customer Service and provide your serial number.

You need to make sure that your version of the product is supported.

Documentation you can refer to.
▶ Adobe Support Policies: Supported Product Versions
▶ Creative Cloud Support Policy
▶ What are my contact options?
▶ Sign in to activate your Adobe apps

Thank you.

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