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July 3, 2020
Question

위약금 문의입니다.

  • July 3, 2020
  • 1 reply
  • 270 views

기존에 Pr와 Ps 사용중이었는데

Ps는 플랜변경으로 모든앱플랜으로 바꾸고

Pr은 플랜비활성화를 하였습니다.

그런데 Pr에서 위야금10만원정도가 발생한거같습니다.

저의 경우 위약금을 내야하는건가요?

Ps를 모든앱플랜으로 변경했기때문에 Pr을 취소하더라도 위약금을 안내는게 정상아닌가요..

처리부탁합니다.

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    July 3, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
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    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -or https://helpx.adobe.com/contact/phone.html