위약금에 관해 동의한 적 없습니다. 위약금 같은 강조는 지나친 상술고리 조성이며 간단한 결제 체계를 구성하기 바랍니다.

Question

포토샵 하나 결제 해지하려고 하는데 뭔 위약금따위로 명분으로 12만원 가량 지출된다고 안내문이 보이던데요. 이러면 안됩니다 어도비. 저급한 마케팅은 들키기 마련이며 앞으로 소비자가 결제하기 전에 우린 이런식으로 위약금이 있다는 것을 강조하길 바라며 공증과 물증으로 마련하길 권고합니다. 개인적으로 어도비와 계약한 규정 동의서를 제출하기 바라며 이런식의 사업이 타당한지 검토하여 발표성명하길 바랍니다.

Nancy OShea · Accepted Answer

Do what you wish. But you had 14 days to cancel without a penalty fee. Adobe's Cancellation Policy is no secret. The legal terms are valid in US and Ireland.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

John T Smith · Answer

Since you seem to be unhappy with the cancellation fee (not 100% sure, due to the translation) you need to contact Adobe

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Also, When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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