Account, Payment, & Plan

Creative Cloud Pro contains 25 apps plus cloud services I believe. I use 5 of those: PhotoshopBridgeCamera RawAcrobat ProInDesignplus Adobe fonts.On very rare occasions I have used audition or premier, but I can definitely live without those.I do not use Adobe Cloud storage. I pay for another 20 plus apps that I never use. Neither do I need updates every three weeks that rearrange buttons into menus and change the interface which rarely is an improvement. If I were to get the apps I use independently I would pay even more. To be frank it’s pretty awful, there must be a better way to tailor costs depending on usage. The costs are especially challenging for small businesses or independent artists.I would like to raise this and perhaps Adobe can come up with a better systemThank youMarcus Bastel

Dear Adobe Customer Support,I am writing to request a refund and cancellation regarding my Adobe Acrobat Pro subscription.On May 19, 2025, I signed up for a 7-day trial of Adobe Acrobat Pro using my personal account. However, I later realized that my company had already purchased a one-year subscription for the same product under my account. Due to this overlap, I was unexpectedly charged $19.99/month for May, June, and July, despite already having access through my company’s subscription.Unfortunately, I was unable to cancel the subscription online. Given that this is a case of duplicate billing, I kindly request a full refund for the three months that were charged ($59.97 in total) and the immediate cancellation of the ongoing subscription to prevent any further charges.Here are the details of the subscription in question:Order number: AB05377521942CUSOrder date: May 19, 2025Please let me know if any additional information is needed. I appreciate your prompt assistance with this issu

Dear Adobe Customer Support,I hope this email finds you well.I am writing regarding an automatic annual subscription charge that was recently billed to my GCASH account for my Adobe Acrobat Pro annual subscription.Regretfully, I would like to inform you that I only wanted to try the app and its full benefits for a month and assess whether i will wish to continue my subscription. I may have overlooked the automatic subscription setting and did not intend to apply the 1 year subscription as shown in the current billing period.In this regard, I respectfully request the cancellation of my 1 year subscription, change it to the 1 month subscription and would also like to request consideration for a refund of the recent charge made to my GCASH account (see attached). Please let me know if any additional information is needed from my end, aside from my account details, registered email address or transaction reference number, to facilitate the review of my request.Email: ******GCASH Account: *

I've payed for a year and just now noticed I never had a chance to cancel.  The monthly fee was raised and now I currently can't afford it.  Please cancel my subscription without the several hundred dollars in cancellation fees please.

Hola, necesito ayuda a cómo pedir un reembolso sobre la aplicación que no la utilicé 

Hi! I urgently need help with a subscription/billing issue.I hope someone can solve this issue. My Adobe Acrobat Pro subscription was due for payment on August 30, 2026. The payment initially failed because my online payment account did not have sufficient funds.Adobe later charged my linkeda account ₱2,115.68, and this amount was successfully deducted. This exactly matches the August 31 invoice in my Adobe Billing History.However, my Adobe account is STILL showing “Billing issue,” and my subscription is not showing properly as active/paid.I am very concerned because the money has already been taken from my account, but Adobe is still showing an unresolved billing issue.I did not intend to continue the subscription, so I want to cancel the subscription,Can someone please urgently confirm:Has my ₱2,115.68 payment actually been received and applied to my Adobe account? Why is my subscription still showing “Billing issue” despite the successful payment? Can the subscription be cancelled i

Hi Adobe Support, I urgently need help with my Adobe Acrobat Pro subscription and billing.I originally signed up for the 7-day free trial of Acrobat Pro for a small project. I only used it for approximately 2 hours and never intended to continue with a paid subscription. Unfortunately, I forgot to cancel the trial before it ended.My payment was initially unsuccessful on August 30 because there were insufficient funds in my linked GCash account. Adobe later retried the payment.Today, September 5, 2026, Adobe successfully charged my online payment account ₱2,115.68.I have now received an official Adobe Receipt confirming:Invoice date: August 31, 2026 Paid: September 5, 2026 at 7:06 AM GMT+8 Payment method: GCash Total: ₱2,115.68 Order number: AD04970900292CPHHowever, my Adobe account is STILL showing “Billing issue.”This is concerning because I have already been charged and Adobe has issued a receipt confirming that the payment was received, yet my account still does not appear to reflec

Hello,I’d like to request a subscription refund, since I was certain I cancelled my subscription withing the trial period, yet I was charged today (Billing ID B-4P6382349F8898044).Can you please reufnd the payment as I wont be using the services?Thank you.

Contrate el plan en agosto y no tarde mas que dos dias en cancelar y me llegaron correos de cancelación y después tengo el cobro del mes de septiembre cuando ya habia cancelado. Que nefasto

Subject: Request to link mobile number to account for active subscriptionDear Support Team,I have purchased a subscription using my mobile number, but I am unable to activate or use it on this app. The app currently only allows logging in or applying subscriptions via Email ID, and there is no option to link or use a mobile number.Could you please help me link my mobile number to this account or migrate my active subscription so that I can access the benefits?Thank youAadesh Meena PRIVATE INFORMATION REMOVED FROM PUBLIC FORUM

I have the acrobat app on my pc and when I started the 7 day free trial, i wasnt signed in. But i did fill in all my banking detail an such. And after I realized my mistake, i signed in and did the whole 7 day free trial sign up again. But I got an email for the second one. No im worried that the first attempt is active but isnt showing. Is that a possibility? 

Adobe keeps on charging me despite canceling all my subscriptions , may you please help me with cancelation on you end?

I canceled my free week but still was charged $25. How can I get my money refunded to me??  Please help. There’s no number to call. I was charged 2 days ago.

I am suffering from logging out from my devices because subscription limitations of having 2 devices only active at anytime.

Dear sir,My card debit without my knowledge can you please cancel my subscription and refund my money on same card.Regards Haseeb 0522366550

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

I have canceled my subscription to adobe today september 19, 2026, but I still have not received a refund to my account. Please tell me how many days it will take for the refund to arrive in my Dana account.

Me suscribí a la.prueba gratis por 7 días de adobe acrobat. Pero después me di cuenta que automáticamente me cobraron 30 dólares por 1 año..cancelé rápidamente la suscripción, pero igual me cobraron...como puedo solicitar la devolución de mi dinero. 

Hi Community,I signed up with an account last year while studying and the account login email was the school email account which has since been locked and cancelled once I finished my studies. Now when I try and login with that email address it is automatically switching to my personal email account but does not show the ongoing Adobe Acrobat Pro subscription that I am continuing to be charged for. Essentially I cannot login to the account that has a paid plan attached to it and cannot transfer that plan to my personal account login to be able to use it. 

Help please 

after i click manage plan and cancel free trial, the loading screen doesnt end. what i mean by that is that the roating circle in the middle goes on forever without ant progress. How can i cancel my plan if it doesnt let me progress any further 

以前問い合わせをしたらお得なプランを個別に提案されました。今も可能ですか？

Recently my student plan expired. I was charged $75. I then went through the process of re-upping my student account. Today, however, I noticed the price hadn't gone back to what it was before. What can I do, or who can I contact to fix this?

Refund process time

Hello,I am trying to subscribe to Adobe Creative Cloud using my Citymax card (issued by City Bank, Bangladesh), but the payment keeps getting declined at checkout.I have already verified the following: International transactions and recurring auto-debit payments are fully active on my card. The card successfully pays for other global recurring services like Claude Pro and Gemini with no issues. The billing address matches my card profile exactly. It seems like Adobe's payment gateway is auto-declining the zero-dollar authorization handshake or flagging the network routing before it reaches my bank.Could a community manager or support representative please look into this, clear any temporary payment profile flags on my account, or advise on how to bypass this regional gateway issue?Thank you!