Account, Payment, & Plan

HalloIk moet nog een betaling uitvoeren voor Adobe, weet iemand waar ik de factuurgegevens kan terugvinden ajb?Dank alvastDorien HiI need to do a payment for Adobe. Where do I find the correct bank account number?Kind regardsDorien

Hi, I just changed my subscription from Creative Cloud Pro to the Photography 1TB plan today.I was charged A$63.99 for my previous plan on October 18, which I understand should have covered my subscription until November 18.However, when I changed my plan, I was immediately charged another A$30.99.Since I had already paid for the previous billing period, could officers please confirm whether I'll receive a prorated refund for the unused portion of my Creative Cloud Pro subscription (November 1–17)?If the refund hasn't been processed automatically, I'd like to request one.Thank you for your help. 

I am unable to cancel my subscription. When I answer the questions on why I am cancelling the continue button is greyed out. I do not want to be charged again I have not been using my products for months. 

I am being charged by Adobe saggart Dublin, but I have no activated plan. I tried to deactivate it from my bank app but it keeps on taking the money. How do I stop this?

I've been trying to change the Email all day through the privacy settings in my accounts but all I get is "An error occurred while performing this action. Please try again later."

Title: Unable to Access My Paid Adobe Account – Lost Access to Registered EmailHello Adobe Support Team and Community,I'm currently using a different Adobe account to post this question because I cannot access my original account, which has an active paid subscription.Here is my issue:Adobe requires two verification steps when I try to sign in: Phone verification: I still have access to my registered phone number and can successfully receive the verification code. Email verification: I have permanently lost access to my registered email address, so I cannot receive the second verification code. As a result, I cannot sign in to my paid Adobe account.What I have already tried: Followed Adobe's account recovery instructions. Successfully verified my registered phone number. Contacted Adobe Support through Live Chat multiple times. Waited for a human advisor, but my chat sessions ended without resolving my issue. What I need:I would like to change the registered email address of my

I didn't know this was an annual commitment. I can't afford the cancellation fee. Please help me cancel without it.  Please help me.

Dear Adobe Customer service, I received an alert for ₦417,942 from my bank account which i didn't initiate, payment details below. Braintree order code BL3285085734Reference  133458751694DATE   19th Dec, 2025AMOUNT NGN 417,942.33 which I cancelled right away. Could you please let me know when I should expect my refund as have not exceeded my 14days the policy? Here are the cancellation details:IllustratorCancellation numberAB06728000375CNGAdobe Stock – 10 assets a monthCancellation numberAB06727600420CNGCancellation email sent to<email removed-kglad>Thank you.

When I will get my subscription amount 10588/- deducted on 31/10/2026

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

Merhaba, öğrenci planı satın aldım ve ödemem tamamlandı, banka hesabımdan da çekildi. Ancak Adobe Firefly’a girmeye çalıştığımda ‘ücretsiz kaydol’ sayfasına yönlendiriliyorum ve hesabımda planım görünmesine rağmen Firefly açılmıyor. Tarayıcıda (Chrome ve Edge) gizli sekmede de denedim, giriş yapmaya çalışınca sayfa açılıp kapanıyor. Hesabımın kontrol edilmesi ve Firefly erişiminin aktif hale getirilmesi için destek rica ediyorum.

Hi, my free trial has ended, but I forgot to cancel it. My card currently doesn't have enough funds, and I cannot cancel the plan myself on the website. I do not intend to use this service further. Could you please help me cancel this subscription and waive any pending charges? Thank you.

I need to speak to someone (a human) who can track the accounts that are being paid for by my credit card - I am concerned the account has been hacked.

I need to actually talk to somebody about my business issue with Adobe. Is that possible? Should I stop payment on our accounts? Will that get somebody's attention? I am very frustrated by this company. Please provide a phone number for me to call. I can no longer interact with chat. They didn't understand my request to cancel my accounts and now we have to pay for another year's subscription? That's deceptive business practice. 

Hi there, In late 2025 all my devices were hacked and I lost access to the two email accounts used to login to my Creative Cloud account (all apps) and Adobe Stock account.A year later I am still paying my subscription fees for both services in the hope I can get access back to my accounts (and re-start my business).  I have lost access to the two email accounts associated with these accounts (it was reported to my local cyber crime police force).I have lost access to the phone number associated with these accounts accounts too however I continue to pay the fees every month. This is easy for me to prove via my bank statements.  I have wasted an entire year of subscription fees.  Can anyone help me or suggest a way to contact Adobe support to regain access to my accounts?I greatly appreciate any help. Thanks. 

As title says, i am having this problem at the moment. Support couldn’t help it. Like did my main account suspended or something? If so why? Only thing i did was posting a bug report two days ago. I am really confused about this.

Díganme como dar de baja mi tarjeta 

Having how problem in change payment method? I'm from india. I'm try to change payment method from my adobe account but "Something wrong Error occur" HELP ME! Where i ask. for help becuse when i click on customer care option it open website which say this site is not open in your country.

I cancelled my adobe subscription almost a week ago and it showed that I don’t have subscription any more today I have seen my account they have taken my money so I went back to the account and cancelled the plan twice so kindly I wpuld like to have refund please 

скасував план і не повернули кошти 

Hello,I have an active Adobe Stock – 10 assets a month + AI Studio subscription, which is clearly listed under my Adobe account.However, when I try to access Adobe Stock, I receive the error: “Adobe Stock is not available on your account. Please contact your IT administrator.”I am based in Iceland. Could you please verify whether this is a regional restriction, an account profile issue, or an incorrectly activated entitlement?If Adobe Stock cannot be accessed from Iceland, please explain why this subscription was made available to me and advise on a resolution or refund.Thank you. ＊Moved from the Stock thread by a moderator.

Dear Support Team,I subscribed to a trial plan and canceled it within the trial period. However, I was surprised to see that I was still charged for a monthly subscription despite canceling on time.As soon as I received the notification on my card, I immediately canceled the plan again through the “Manage Plan” section. Given that I had already completed the cancellation during the trial period and received confirmation of that cancellation, this charge is unexpected and not acceptable.I kindly request a full refund of the subscription fee charged to my account.Cancellation reference number: AB07787600608CUS,Please review this issue and process the refund at your earliest convenience. I look forward to your prompt response.

I haven’t used this because I don’t get any free daily generations.

I have been getting charged twice a month for so long and can’t get it to stop. It’s hard to even get in contact with someone. I want it to stop and my money back!