Account, Payment, & Plan

Hello Adobe Support Team,I urgently need help cancelling an Adobe subscription associated with my former corporate email address.I no longer work for the company, and my corporate email account has been permanently deleted. I cannot sign in, recover the account, or cancel the subscription myself.Adobe continues attempting to charge my personal bank card. I have blocked these transactions through my bank, but the payment attempts continue.I have already contacted Adobe Virtual Assistant multiple times. Unfortunately, it refuses to connect me with a human agent because I cannot sign in to the account with the active subscription.I am requesting: Immediate cancellation of the subscription associated with my former corporate email. Termination of all future billing attempts. Assistance from an Adobe billing specialist who can verify my identity using payment information. Written confirmation that the subscription has been cancelled. I can provide the former email address, last four d

Steps to reproduce:1. Sign in to Adobe Firefly (firefly.adobe.com) with my Adobe ID.2. Navigate to Generate image or Boards.3. Immediately see the "Not available in your region" error screen (screenshot   attached), even though I am physically located in and connecting from the   United States.Expected result: Access to Firefly, since I am currently a US-based user.Actual result: Full block with the region-unavailability message.Additional context: I contacted Adobe chat support first, and the virtualassistant indicated there was no active plan linked to my account andsuggested signing in with a different email if I had one — which suggeststhis may not be a simple region-detection bug, but possibly tied to myaccount's original country of registration (Russia), from before I relocatedto the US. I would like to request a review of my account and, if possible,an update to reflect my current country (United States), so I can accessFirefly and purchase a plan.  

Hey there, I was charged £29.96 on Friday 12th of June however I already had cancelled my free trial subscription on 4th of June with email confirmation - can you please have this payment refunded to me immediately

Dear Adobe Support,I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. Frankly, this level of billing transparency is unacceptable.I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.I look forward to a prompt resolution.Regards

My minor daughter purchased without my permission or knowledge I need money back 

I signed up for Adobe’s 7-day free trial but missed the cancellation deadline and was charged. When I tried to cancel, Adobe asked me to update my payment method. So, I added the same card again and I did end up paying just so my account wouldn’t get suspended and received a receipt for the payment, but Adobe still shows an outstanding balance. Why isn’t my payment being recognized, and how can I cancel my subscription and get a refund.

I am requesting a refund for a subscription I was charged for after cancellation for two months. Both adobe illustrator and Adobe stock. I want a refund for the charges made in the last two months, as I was charged after cancellation within the first month of me purchasing anything. I made sure to cancel but it clearly wasn’t cancelled as I got charged two months after I cancelled my subscription. Yet it was still active until I canceled for a second time.

Please help, how do I turn off automatic renew on my account?

 [email removed by moderator]     이 아이디 구독을 오늘 취소했는데,이미 이번달 결제가 된 상태입니다환불 해주시고, 구독 취소 제대로 됐는지 확인 부탁드려요

hey i recently stubmled upon the fact that adobe podcast deduces money even if i have cancled the auto pay and yet it feels very strange that the ammount gets deduced after 18 days ill drop my bank statement and adobe billing history please rectify this for the same  

I need to cancel my subscription 

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

Mein LR Classic Jahres Abo endet im März 2026. Nun versuche ich  mein Jahresabo gekauft  bei Amazon, 27.05.2025 zu aktivieren, aber der Code wird  nicht angenommen. Um auf der sicheren Seite zu sein, habe ich noch eine weitere Version, gekauft im November 2025; den Code hab ich noch nicht versucht. Was tun? MfG Gottfried, Wien

how can i create a post 

Where can I go to cancel the subscription for Adobe I didn't sign up for it 

Luckily I emptied that debit card before they tried to charge it. So, I tried cancelling my account, because half the time the image and video generations have errors are not usable. For me, it’s not worth it to pay Adobe and only receive 50% of what I paid for. Adobe sent a message after I cancelled, saying to please don’t cancel and that they are giving me two months free subscription to stay and don’t cancel my subscription. I figured it was worth it to stay. Maybe they will get better in two months time and I won’t have to cancel? About a week ago, Adobe started trying to charge my Visa debit card. They told me they wouldn’t charge me until November 12th. What’s up with that, Adobe? Plus… on top of that, I have been getting an error, and can’t generate videos with my credits that I have. I thought Adobe was supposed to be top of the line. What’s up, Adobe? 

I lost my card I originally made a payment on. I want a refund asap. Please help

Cannot find how to cancel free trial when It is finished.  Do not want to pay for the express after the free trial period.  I do not need it as I am a 79 year old and rarely use it.

Hello!This week Adobe apps start poping a message that I have a problem with my payment method. The thing is: it’s been already a week since I’m trying to update the payment method and I’m facing two weird sittuations without solution:If I go to my Adobe Account and click the “Update Now” buttom, it never loads the payment method and gives an error message “Something went wrong. Try again”. If I try, same issue.If I open any app (Photoshop, Illustrator, Acrobat etc.) there’s a big red buttom “Billing issue” appearing, and if I try solving this issue from there, it even pops a message of success: But then, when I open a different app or my adobe account, the problem is still there. I tried to reach out by the chatbot, but it freezes every time I ask to talk to a human… curious. Can someone help here? What is the real problem? I’ve been using this payment method since ever and it was never a problem. Adboe even checks my credit card and gets a confirmation that it is valid. This looks li

Llevo semanas intentando cancelar mi plan sin embargo no me deja

I don’t use or purchased this. I used only 7 day free trial 

Hi everyone! Could someone please help? Why can't I cancel my monthly Adobe subscription? It's time to cancel, but why is it charging a termination fee? I can't believe they designed the system this way.

I have an active Lightroom Premium 40GB annual subscription purchased through the Apple App Store.Last renewal: January 16, 2026 Next renewal: January 16, 2027 Amount paid: THB 609 Adobe ID: metoowish@gmail.com Device: iPhone (iOS)Apple confirms that my subscription is active, and I have the official purchase receipt.However, Lightroom displays “Subscription Expired,” and Restore Purchases returns “No previous purchases found.”I have already verified my Adobe ID, signed in through Apple, checked my Apple purchase history, and attempted to restore my purchase.I also contacted Adobe Support, but the virtual assistant refused to connect me with a human agent because Adobe does not recognize an active plan on my account.This is exactly the issue I need Adobe to investigate.Could an Adobe employee please investigate the Apple App Store subscription entitlement associated with my Adobe ID and help restore my Premium access?I can provide screenshots and proof of payment privately.Thank you.