Account, Payment, & Plan

Hello,I need some help please! I am reaching out regarding my Acrobat Pro plan, which I have been attempting to cancel for the past month. Unfortunately, I have been unable to access the cancellation page despite trying multiple times and using different devices. The page simply wouldn’t load, preventing me from completing the cancellation process.I have attached a screenshot as evidence of this ongoing issue. Despite my repeated efforts, I was charged for the plan last month. This situation has left me feeling as though I’m being forced into keeping the plan, which does not seem appropriate or fair.I kindly ask that you cancel my Acrobat Pro plan as soon as possible and issue a refund for last month’s charge. I would greatly appreciate your support in resolving this matter promptly, as I’ve made numerous attempts already without success. I look forward to your response and a resolution.ThanksAmit

I want to get a refund for my 75 flyers I just received. The logo is in the headline I can’t use the flyers and the logo was in the correct places when I order them. I have seen before the app has put my logo in the headline. If I can get my flyers again that would be great.

Hello Adobe Support, I woke up and noticed a £4.98 charge on bank account from Adobe, which caught me by surprise. So I checked my Adobe account as I was sure I hadn’t signed up for any subscriptions at all. I then realised there was an active subscription which I do not recollect signing up. I instantly cancelled it, and since I wasn’t using it, or planned on using it, I would like to get a full refund for this.  Thank You,Regards.

Adobe was having some issue on processing the card we had previously uploaded, after several tries we managed to upload a new card. However, on the due date the payment was never deducted and we continue to get a billing issue. Uncertain how to resolve this, please advise on the way forward.

BonjourJ’ai pris un abonnement essai à Firefly pour 11.08 mensuel en juillet 2026.Hélas le 1er prélèvement a été bloqué car ma carte bleue Nickel s’est retrouvée en débit suite à 3 fraudes.Je viens de signaler à Nickel cette fraude. Mais je n’ai pas d’autre moyen de paiement. Et je ne veux plus alimenter mon compte tant que je n’ai pas de garantie qu’il n’y aura pas d’autre fraude. Et j’ai bloqué ma carte.J’ai donc dû résilier mon abonnement Adobe, car j’ai 29 euros de frais lorsqu’un prélèvement est refusé.C’est indépendant de ma satisfaction sur le service Firefly, car j’ai à peine pu le tester, en dehors des 5 essais gratuits pas jour.=> Question :Puisque le service a été suspendu dès le rejet de mon prélèvement, suis-je encore redevable du paiement du mois de juillet ? Je ne voudrais pas encore avoir à faire face à des frais de ma banque… D’avance merci[Moved to Account, Payment, & Plan by a moderator］

 How can I downgrade my subscription from Acrobat Studio to Acrobat Pro? My current yearly subscription (paid monthly) expires in November. Is it possible to downgrade now? I don’t really need the additional features in Acrobat Studio and would prefer to switch to Acrobat Pro instead. 

Hi,I have an issue where I can only view and download the receipts for my subscription for the last two months. Previous ones are greyed out. I can see and download all of my invoices just fine, but I need the receipts for book-keeping. Why is this and how can I access my receipts? Thanks. 

I cancelled a subscription on 2 June 2025. Adobe's confirmation email of 3 June 2025 stated: "After this date, your account will revert to a basic, free level of membership."That sentence described my account, not a single subscription - and it was inaccurate. Adobe Acrobat Pro remained active and billed A$47.99 monthly from 1 June 2025 to 1 August 2026: A$719.85 across 15 invoices, entirely unused. No renewal notices were sent, as Adobe's terms confirm renewals occur without notice.I note this is a recurring pattern on this board, including an identical case involving Acrobat Pro and AI Assistant from the same period.Case ADB-46477151-W2B0 was escalated to a supervisor on 4 August. I responded on 5 August and have had no reply in five days.I am seeking a full refund of A$719.85. Can an Adobe employee assist, or should I escalate to NSW Fair Trading?

So, it looks like to keep some of the key features we love like generative fill and have a reasonable amount of credits we have to upgrade to Pro at our next renewal.  A $15 a month price hike right now really hurts Adobe. Agencies and freelancers are getting squeezed with clients taking longer to decide on projects, wanting to pay less and less. We are investigating if most of our team except for one member will move to Affinity.Seriously, the mindset of AI means you can make tons more money isn't a 1:1. It saves time, but that doesn't mean more clients are doing more projects and paying more. We can't justify you rprice increase for every employee.https://helpx.adobe.com/creative-cloud/policy-pricing/changes-to-individual-plan.html

II am contacting you regarding my Adobe Acrobat Premium subscription, which was recently renewed automatically. I did not intend to continue the subscription and was unaware that the renewal would be processed at this time. As soon as I noticed the charge, I decided to cancel the subscription renewal. I would kindly like to request a refund for the recent payment, as the renewal was not intentional and I do not plan to use the subscription going forward. I would greatly appreciate your assistance and consideration regarding this request. Thank you for your time and understanding.

I need to actually speak with someone.  It is hard for me to explain in writing what my issue is. How can I contact customer service and reach a real person? Thanks.

Boah Leute... "Wenden Sie sich an Adobe - Echte Hilfe von echten Menschen" - ist das eigentlich ein schlechter Scherz?Ich habe mir vor kurzem ein Probe-Abo von Photoshop runtergeladen und innerhalb des Testzeitraums wieder gekündigt. Von meinem Paypal Konto wurde nun trotz fristgerechter Kündigung die erste monatliche Rate abgebucht. Die Abbuchungsvereinbarung konnte ich zwar direkt in meinem Paypal-Konto kündigen, nur habe ich keine Ahnung, wie ich die erste monatliche Rate zurückbekomme und wollte mich daher an den Kundensupport wenden. Kann mir jemand sagen, wie ich den erreichen?

Hi Adobe Community & Adobe Staff,I am in desperate need of a human agent to help me. My main Adobe account (which hosts my entire professional Behance portfolio) has been locked out for over a month.The issue is a system loop: When I try to log in, it forces me to change my password. When I attempt to change it, I get an immediate error: 'Your account has been locked due to multiple failed login attempts. Try again later.'Waiting days does not clear the lock. Standard Adobe Twitter Care and Behance Support both sent me automated bot replies saying they cannot bypass the security system. I am completely locked out of my own intellectual property.Can an Adobe Employee please DM me so I can provide my main account email and have this backend lock manually removed? This is severely impacting my career as a visual designer. Thank you. 

Hi, I realized I was being charged for a subscription I thought I canceled after free trail. I am requesting a refund as I never used the service. 

Help please! I have been charged 2 separate amounts by Adobe for the last 7 months (around AUD $420) and I don't have any subscriptions! I can't cancel my plan because there isn't one to cancel. I can't find any chat help or any phone number to call. How do I get these charges refunded?

Chào Adobe !Vào ngày 8/8/2026 , tôi có mua gói Photoshop Express Premium vì tôi nghĩ đó là phần mềm Photoshop chuyên chỉnh sửa ảnh chi tiết cho Nhiếp ảnh và tôi đã mua nó . Đây là một sự nhầm lẫn không đáng có . Mong Adobe có thể hỗ trợ tôi hoàn lại số tiền để tôi có kinh phí mua phần mềm Photoshop phục vụ công việcXin chân thành cảm ơn !

I have already changed the email on my personal account, but the two PLANS I have, Stock and Creative Suite still have my old email address. I’m about to shut that old email down. How do I update those two PLANS? I don’t see anywhere to change the PLAN email vs the person/account email. 

I canceled my Adobe subscription back in June 2026, and I was required to pay an additional fee for canceling before the end of my contract. Even after receiving a confirmation email stating that my subscription was canceled, I was still charged for both July and August.I have tried calling Adobe multiple times to resolve this issue, but every time I call, the automated system says, “Thank you for calling Adobe. Goodbye,” and then immediately hangs up.I would like these unauthorized charges for July and August to be refunded, since my subscription was already canceled and I have confirmation of the cancellation.

On the 26th of June - while I was on holiday in Indonesia - I subscribed to a yearly Creative Cloud Pro plan and made the payment of € 921,15 immediately through iDEAL. This ‘iDEAL’ is the most common way of making online payments in my home country of the Netherlands and I was happy to see that I could use it with this purchase as well.On the 30th of June, I received an email from Adobe that my subscription had been cancelled due to fraudulent activity being detected in relation to my account. So far I had only used the Photoshop Express app on my mobile as I was on holiday in Indonesia without a laptop with me. So I have no idea what this fraudulent activity is about and when I reached out to Adobe about it, I was told that they cannot share any details about it and that my subscription can not be re-activated. They did tell me I could use a different email address to create a new Adobe account, for which I could purchase a new subscription.As my subscription could not be re-activate

Puse la prueba gratuita teniendo y se me olvidó que cuando pasase este plazo se me cobraría el premium.El mismo día que se me notificó que se iba a cobrar, cancelé la suscripción y se me quedo el cobro del dinero en el banco en standbyHoy ya ha terminado de cobrarse, ¿Tengo que hablar a algún lado para que me lo devolváis? ¿O se hace solo? Porque no lo he vuelto a usar ni tengo pensamiento 

When I try to download Lightroom classic in portugal it says it’s no available here. Why is the is and is it possible to get it in Portugal?   Thank you 

I did not realize that my free trial had ended and was converted into a paid subscription.I signed up for the Adobe Lightroom free trial, and after the trial period ended, I started getting charged for two subscriptions: Lightroom for R$50.00 and Adobe Stock for R$235.00—one I didn't even know I had.Right after the free trial period ended, I tried to cancel the subscription to avoid being charged; however, after searching the entire site, I couldn't find an option to cancel anywhere—it only stated that the subscription would be suspended if the payment could not be processed.So today, August 7th at 5:57 AM, I notice the charge on my card for the Lightroom subscription.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

I started a free trial in late December of last year, but unfortunately I forgot about it and didn’t realize the trial had ended. Since then, it appears that the subscription has been attempting to charge me each month, but my payment method hasn’t gone through. I’ve received an invoice for each month, but it says that I haven’t actually paid anything.I’m trying to cancel the subscription now, but when I try to cancel it, I’m being told that I need to update my payment method first. I’m worried that if I add or update my payment method, I’ll immediately be charged for all of the previous months that weren’t successfully paid.I don’t want to continue the subscription, and I also don’t want to accidentally authorize charges for all of those previous months. Is there another way for me to cancel the subscription without updating my payment method or being charged for the unpaid invoices?

Why it is now very hard perhaps impossible to contact Adobe support by sending email to support@adobe.com Days, weeks almost 3 months, I have not yet received answers from Adobe. Is there anymore know what other email address that can be used to contact Adobe Support Centre?  Rgds, Budi 

I canceled my account, but it didn't happen and the fee was withdrawn from my account. I already have an Adobe account because of my school email. I want a refund request. I would be very happy if you could help me. I am still a student.