Account, Payment, & Plan

Hi Adobe Support Team / Community,​I am trying to cancel my active Adobe subscription, but I am encountering an issue when attempting to update my payment details.​My region/country field is currently locked to the United States, and I am unable to change it. I am originally from Pakistan and currently residing in China, so I cannot add a US-based card to complete or update my billing details.​Could an Adobe representative please assist me in changing my billing region or directly cancelling my subscription from your end?​Thank you for your help.

aboneliğimi iptal etmek istiyorum

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. 

I am on a Photography - 20GB plan. A review of my Plan via my Account page states that I am supposed to have 500 monthly generative credits "as a legacy benefit". But when I review my credits status (in Photoshop, for example) only 275 credits are indicated (currently "115/275" displayed). Can someone help me understand the difference??

I just got this my question is, can I add my family members with this plan I got 

Observando a fatura do cartão de crédito do mês de agosto e dos meses anteriores, estou recebendo frequentemente todos os meses duas cobranças no valor da assinatura, sempre uma cobrança é feita no dia 12 e outra sempre no dia 22. Gostaria de saber como proceder e cancelar uma das cobranças, restituindo os valores pagos indevidamente. 

Hello Adobe Stock Community, I need advice regarding my Adobe Stock Contributor account. My Adobe Stock account was hacked, and at the same time my original Gmail account was also compromised. Because of this, I lost control of my Adobe account. After I recovered my Gmail and regained access, I contacted Adobe Support and explained that my Adobe account had been hacked. The Adobe Support agent told me to create a new Gmail address and create a new Adobe account. I followed the instructions given by Adobe Support. I created a new Gmail address and also provided genuine evidence proving my identity and explaining what had happened. However, my case was later closed. I was then told that there had been a Terms of Use violation and that I needed to submit an appeal. I submitted the appeal, but I have not received any response yet. I would like to ask other Adobe Stock contributors: How long did you have to wait for a response after submitting a Terms of Use appeal?Has anyone had their acco

I am being charged every month for an Adobe After Effects subscription, but I no longer have access to the Adobe account associated with the subscription. Adobe Charge Finder only shows a partially masked email address, and I may have entered the wrong email address or made a typo when I created the account several months ago.I have the invoice number and payment details for the subscription, but I am unable to contact a human support agent because I am currently logged into a different Adobe account that does not have an active subscription.How can I recover access to the correct account or cancel the subscription to stop the monthly charges?

Hola Como puedo modificar el email donde llegan las facturas? Gracias

I’ve run into a billing issue; I cannot add a payment method to my account due to an unpaid Adobe subscription.

Hello,On 12 August 2026 I was charged an early termination fee of THB 6,291.07, on top of my regular monthly charge of THB 1,677.23. My account has two subscriptions: Creative Cloud Pro and Adobe Stock – 10 assets a month, both annual plans paid monthly.I did not realise that cancelling would trigger a fee of this size, and I did not intend to leave Adobe entirely — I was only trying to reduce my monthly cost. A fee of nearly THB 6,300 is a serious amount for me.What I would like instead:1. A refund of the early termination fee.2. To switch to the Creative Cloud Photography plan rather than cancel outright.3. To remove the Adobe Stock subscription, which I have not been using.I understand the termination fee is waived when a customer moves to another Creative Cloud plan instead of leaving, which is exactly what I am asking to do.I have tried to reach support through chat but the chat window will not open for me. The charge was taken yesterday, so I am well within the normal refund wind

I want to consolidate my individual Photoshop, Illustrator, and Acrobat annual plans into a single Creative Cloud Pro subscription. Is that possible to do? if so, could you explain how?

i can’t see the details on my adobe account on my browser. i’m trying to see my credit balance, but nothing load in there. 

I recently was charged $50 for something I didn't even want. I want a refund and no one has been helpful. Please email me a copy of the refund request once someone can put one in for me since I can't get any help.  My email is   [Personal information removed by moderator.]

Hi

My Photoshop subscription payment failed because my TrueMoney Wallet didn't have enough balance. I have already added enough money. I tried to update the payment method with the same TrueMoney Wallet, but Adobe still shows a payment failure. I need help retrying the outstanding payment of THB 350.96. How can I fix it?

1want to cancel my adobe subscription for free

I was on a monthly Plan & wanted to switch to Yearly Prepaid, I tried through my main account to change but didn't work, so I cancelled the subscription, tried to renew, purchase new one, & tried even different methods of payment monthly, annual monthly paid, Annual prepaid, from different bank accounts, UPI from different mobiles, PC & even Created a New Adobe account & tried to purchase from there also but the same response was there!  "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.". My work has stuck because of it.

Hi, I remember cancelling my subscription after the free trial period for an adobe acrobat pro account, but as it stands, it seems like my subscription wasn’t cancelled and now I got charged for the subscription price. The problem is, I can’t cancel my subscription through the admin console as my account is flagged for a billing issue despite the charge being recognized by the system. I really need this refund, please answer as soon as possible

Hi, I recently discovered that I have an Adobe Stock subscription for £47.99 per month. I don’t remember subscribing to this annual plan and I don’t use Adobe Stock.I would like to cancel the subscription, but I can see an early termination fee of £215.95. Could you please help me cancel the subscription and waive the early termination fee as a goodwill gesture?I only recently noticed the recurring payments and wasn’t aware that I had an annual commitment.

I subscribed to adobe pro around an hour ago. However, I realized that the features were lacking and I CANCELLED the subscription after a few minutes of using it. BUT, I just checked my email and it claims that Adobe has CHARGED me 8HKD for their services. I need a refund for the 8HKD.For those who cannot read:I HAVE ALREADY MADE SURE I HAVE CANCELLED ALL SUBSCRIPTIONS of ADOBE.I LOGGED OUT OF MY ACCOUNT AND LOGGED IN AGAIN AND DOUBLE CHECKED THAT I HAVE NO ACTIVE SUBSCRIPTIONS LEFT.I HAVE CONFIRMED I HAVE UNSUBSCRIBED TO ALL SUBSCRITIONS BY READING BOTH EMAILS FROM ADOBE DETAILING THAT I HAVE SUCCESSFUL CANCELLED ALL MY SUBSCRIPTIONS.DO NOT TELL ME ABOUT THE TRIAL TERMS. I UNSUBSCRIBED WITHIN 15 MINUTES OF SUBSCRIBING, SO DO NOT TELL ME THAT I ALREADY EXCEEDED THE TRIAL PERIOD.

When I got my new Google Pixel 10 Pro XL smartphone I had to re-sign in to the Adobe Account Access app. Whatever I did a regular email address and password, an SMS code, a code sent to my email address, etc made the Access app appear to sign in however it quickly switched to “Something went wrong” and at the bottom “Close app”. Several times I have cleared cache, cleared data, I even uninstalled the app 8 different times and reinstalled it 8 different times. Today I finally got a hold of an Adobe live support agent who gave me all the same directions that I have already preformed about 10 times. I guess Adobe doesn’t know how to fix this problem either. Does a user out there know why I keep experiencing this? Does an Adobe user out there know of a fix to this problem? Thank You,Barry 

I have the same charge coming through but for £21.14.  I have no subscriptions with adobe

Hello guys, so i just wanted to ask, can you find which of my account still charge and auto pay from my bank? it always auto pay from my bank for a year or maybe more but on my account there's no active plans , so i just want it to stop, please. Thankyou i hope anyone can help me with this one.

Goede namiddag,ik had een vraagje of jullie me zouden willen helpen?Om mijn email adres te willen achter halen van duo Lingo