Account, Payment, & Plan

Hello Adobe Support,My Adobe account appears to have been locked or restricted from accessing Adobe Firefly.When I try to use Adobe Firefly, I receive the following message:“Something went wrong. Please try again later.”The page also displays the dog error icon.I have tried logging out and logging back in, refreshing the page, and accessing Firefly again, but the problem remains.Could you please check the status of my Adobe account and determine whether my Firefly access has been locked, restricted, or suspended?If my account has been restricted, I would appreciate it if you could tell me the reason for the restriction and whether it is possible to restore my Firefly access.I believe this may be an error, and I would like to request a review of my account.I have attached a screenshot of the error message for reference.Thank you for your help. 

I need to talk to an agent to reset my activation count as my laptop has crashed and I cannot de-activate the serial number from that laptop 

How do I get a refund of my 17,300# 

Hello! I need help cancelling my Photoshop subscription and requesting a refund.My free trial recently ended and I was charged $27.59. I did not intend to continue with the subscription. I tried to cancel it through my Adobe account, but I cannot access the cancellation option because there is a payment issue.I would like you to cancel my Photoshop subscription immediately, waive any early cancellation fee, and refund the $27.59 charge to my original payment method.I noticed the charge shortly after it occurred and I do not want to continue using the subscription. Could you please help me with the cancellation and refund?

 Dear Adobe Team,I hope this message finds you well. I am writing to request the official launch of Adobe services in Pakistan, a country with a growing community of creative professionals and students who rely on Adobe's creative software.Recently, I had the privilege of interacting with one of your moderators, @behicalpaytekin, who provided invaluable guidance. This experience reinforced my belief in the importance of making Adobe services accessible to all nations, including Pakistan.By introducing an affordable subscription plan accessible to all, Adobe can empower individuals from diverse backgrounds to unleash their creative potential. This step would not only benefit our community but also align with Adobe's mission to foster global creativity.I kindly ask Adobe to consider launching its services in Pakistan, thereby enabling countless individuals to access your exceptional tools and contribute to a more creative and innovative world.Thank you for your consideration.Sincere

Contraté el plan anual de photoshop por error, pensando que era el mensual y que en pasado el mes podría cancelarlo. Ahora quiero cancelar ese plan ya que no necesito utilizar más el programa, pero no me deja porque me cobra 133€. Me gustaría saber si hay alguna manera de cancelarlo sin tener que afrontar ese gasto. Ya que lo contraté por error y en ningún momento vi que no podría cancelarlo. 

Non mais vraiment???Je suis dans le même cas je tourne en rond depuis plus d'un mois! Pas moyen de résilier via mon compte et vous répondez en anglais!!!!Je comprends rien.JE VEUX RÉSILIER MON ABONNEMENT QUE JE N'UTILISE PLUS DEPUIS 2 MOIS !!!!

Hallo,   Wie kann ich meine Rechnungsadresse ändern? Wie schon viele User vor mir, habe auch ich das Problem, dass Rechnungen die ich über meine Firmenkreditkarte bezahlt habe, an meine Firma adressiert sein müssen.   In dem Tool der Profilbearbeitung kann ich jedoch nur den Firmennamen angeben nicht die komlette Anschrift.   Eine Rechnung habe ich bereits erhalten. Diese müsste umgeschrieben werden.   Danke & Grüße Jessica Grübel

Hi, I need help resetting the activation count on a perpetual Acrobat XI Pro (version 11.0, Windows) licence registered to our Adobe account since November 2012.The licence allows 2 computers. One of them crashed and can't be started, so it couldn't be deactivated through Help > Deactivate. The other computer is still in use.When I try to activate on the replacement computer, I get: "The serial number is already in use by the maximum allowed computers."The Activated Devices page in the Adobe account shows nothing, as this is a serial-number product. Adobe's phone line says no support is available for older products, and I can't find a chat option on the contact page.Could an Adobe staff member please help reset the activation count, or tell me how to reach someone who can?  Your activation server is still responding. It returned 'already in use by the maximum allowed computers' today, so the licence is active and only the count needs resetting."

I already cancelled my subscription last Sept 17, 2026 which is the same day with the start of my subscription so I am eligible for the 14 days refund policy. But until now the refund is still not credited in my account. Please help, thank you

 I forgot to cancel my 7-day trial yesterday, so it charged me a monthly fee of CA $45.99 now. Can I get a full refund with the 14-day refund policy? I could not find anywhere to talk to customer service. How can I get my refund?

When I try to change the primarily email, this error message comes:An error occurred while performing this action. Please try again later.What should I do?

Hello, I would like to ask for a refund. Yesterday I got a notification that my PayMaya has paid PHP 3311.84 after paying PHP 870.24 for Illustrator since September 26. I want to receive a refund on the PHP 3311.84. I'm using a student account under my university's name. Please respond as soon as possible.  

A questão é que não fiz a compra e apareceu como tivesse feito.

Just saw that I'm trying to be charged for my subscription it will not let me cancel the subscription and I have not used the subscription. That account is no longer active and I am not paying for something that I'm not using

Hello, My Behance project was recently flagged as “Spam” and set to “Not Shared” by Behance. Project: https://www.behance.net/gallery/253958141/-REDESIGN-DE-PERSONAGENS This is an original creative portfolio project focused on character redesign, illustration, visual development and art direction. The work was manually created and published as a legitimate portfolio case study. I received an enforcement notice identifying the violation only as “Spam”, with the action listed as “Not Shared”. The notice did not specify which element or activity triggered the classification. I have already submitted an appeal through the official Behance appeal process. Before doing so, I also removed the external promotional links that were previously included in the project, in case they were interpreted incorrectly. I have never used this project or my Behance account for bulk messaging, automated activity, artificial engagement, purchased views/likes, or other forms of spam. I would appreciate any cla

Hello, I have a slightly unusual question. I’m a young beginner photographer, and Lightroom is very important for my work. Unfortunately, I currently have limited financial resources, so paying for a subscription is difficult for me. Where I live, I have access to a cracked version of Lightroom that I could technically use without being detected. However, I’m Muslim, and for religious and ethical reasons, I don’t want to use software that belongs to someone else without permission. So I wanted to ask Adobe directly: would you give me permission to use a cracked version temporarily in my situation? If not, I completely understand and will respect that. I would simply appreciate it if you could tell me whether there is any legal free, student, beginner, or discounted option available for someone in my situation. Thank you for understanding.

Annuler mon essai gratuit  

Hope Biosciences Research Foundation (HBRF) is a U.S. 501(c)(3) nonprofit organization that has historically received Adobe nonprofit pricing through TechSoup. Following Adobe’s transition to Goodstack for verification, we were surprised to learn that we are no longer eligible.Goodstack has fully verified our nonprofit status and my association with the organization. The denial is not a verification issue.After escalating our case to Goodstack Senior Support, they determined that our correct primary classification is “Medical Research.” We do not dispute that classification. The concern is what Goodstack told us next:Goodstack stated that organizations classified as Medical Research are ineligible because “organizations within the broader Health & Medicine category are currently not eligible for Adobe’s nonprofit program.” They further clarified that these are eligibility policies established by Adobe that Goodstack is required to follow.However, I have reviewed Adobe’s published n

I forgot to cancel my account as the plan I had forced me to pay for the full year due to it being a student account. The renewal just happened… can I request a refund for the renewal pay that I didn’t want?

I am having a terrible experience with Adobe customer support. Two employees on the phone line, who were in principle very nice and helpful, but couldn’t solve my query immediately suggested a callback at a precise time but did not deliver.The second even asked me to go to my office at said time to try troubleshooting the issue with a different computer than my own. I went there, expecting the callback, but did not receive it. The operators seem sincere when they suggest the call, yet the call never seems to happen. Can someone explain what is going on here? I have spent over 100 EUR on the Adobe hotline, for which reason my phone provider has now capped my calls. This is service is frankly infernal.

I have been charged monthly for something that I am not aware of and do not use. These charges have continued for several months, and I would like to understand exactly what I am being charged for.Could you please investigate this issue, explain what the charges are for, and cancel any subscription or service associated with them if applicable? I would also like to know whether I am eligible for a refund for the charges that have already been taken.I would appreciate your help in resolving this as soon as possible. Thank you.

I cancelled my Adobe scan monthly subscription immediately which was accidentally subscribed, i.e. before expiry of trial period but google acknowledgment email for subscription cancellation says no refund. Is there some error. I saw there was trial period of 7 days. Why was it charged immediately and will I be getting a refund?

J’ai une licence Creative Cloud Pro que je souhaite transférer vers une nouvelle licence qui est payée par l’école MJM dans laquelle j’enseigne. Comment faire ? 

Minha conta está sendo usanda em Dois MACs, então:PARA DE QUERER ATUALIZAR A SENHA TODA VEZ!PARE DE DESLOGAR AS CONTAS QUANDO UM ENTRAR!só quero trabalhar em paz.