Acrobat Services API

Using the pdfservices-sdk-samples for Java.Added the credentials to environment.Not able to connect to Adobe API, issue appears to be about SSL certificate.This was definitely not mentioned in the Get Started Guide.Exception encountered while executing operation: com.adobe.pdfservices.operation.exception.SDKException: Request could not be completed. Possible cause attached!com.adobe.pdfservices.operation.exception.SDKException: Request could not be completed. Possible cause attached! at com.adobe.pdfservices.operation.internal.http.HttpClientWrapper.executeApacheHttpRequest(HttpClientWrapper.java:159) at com.adobe.pdfservices.operation.internal.http.HttpClientWrapper.executeRequest(HttpClientWrapper.java:142) at com.adobe.pdfservices.operation.internal.http.HttpClientWrapper.lambda$send$0(HttpClientWrapper.java:113) at net.jodah.failsafe.Functions.lambda$get$0(Functions.java:48) at net.jodah.failsafe.RetryPolicyExecutor.lambda$supply$0(RetryPolicyExecutor.java:66) at net.jodah.failsafe

Hi All,We started getting the following error recently:DataCloneError: Failed to execute 'postMessage' on 'Window': #<Promise> could not be cloned.when calling the getPDFMetadata() method.Here’s the code:previewFilePromise.then((adobeViewer) => { adobeViewer.getAPIs().then((apis) => { // All viewer APIs can be invoked here apis.getPDFMetadata().then((result) => { numPages = result.numPages; pdfTitle = result.pdfTitle; }); .catch((error) => console.log(error)); }); });The pdf displays correctly in the viewer however the getMetadata() method fails and we can’t get the number of pages, … Is anyone having this issue?

Hi everyone,Since the 09/03/2026 update, the Adobe PDF Embed API has been failing to render PDFs that contain annotations. This was working perfectly before the update.Environment:- PDF Embed API (dc-core 4.7.7, dcpreviewdropin 4.2.0_2.1400.0, dc-comments-dropin 4.13.0_2.1414.0)- Issue occurs across browsers (tested Chrome and Firefox)- Only affects PDFs with annotations; PDFs without annotations load fineWhat happens:The PDF begins to load and is briefly visible, then disappears almost immediately. The viewer container remains but the document content is gone.Console error:TypeError: can't access property "icon", r[I] is undefined    QuickToolItem https://documentcloud.adobe.com/dcpreviewdropin/4.2.0_2.1400.0/bootstrap.js:2The full stack trace shows the error originates in QuickToolItem within the preview dropin, triggered during the commenting/annotation initialization flow:1. The PDF starts rendering via _startRenderingPDF → _preloadPageAtLowRes2. The comments dropin initializes via

Sehr geehrte Damen und Herren,ich habe versehentlich ein Adobe-Abonnement im Rahmen einer Testphase abgeschlossen. Dieses habe ich fristgerecht gekündigt, jedoch scheint die Kündigung nicht wirksam geworden zu sein.In meiner Nutzungshistorie können Sie nachvollziehen, dass ich das Programm bzw. die App nach Abschluss des Abonnements nicht verwendet habe.Ich ersuche Sie daher höflich, mein Abonnement umgehend zu kündigen und mir die bereits eingezahlten Abobeträge zurückzuerstatten.Für Ihre Unterstützung danke ich Ihnen im Voraus und bitte um eine schriftliche Bestätigung.Mit freundlichen GrüßenJey Mrlcvnmaral@gmail.com

Team,We are encountering issues with the PDF Services API when generating documents that include dynamic images.To assist with troubleshooting, we have attached a sample project and the corresponding request JSON object to this ticket.Steps to reproduce the issue: Run the application (built with .NET Core and Angular). Select the attached PDFTemplate using the ‘Select Template’ button Enter data into the loaded form (two text fields and one image field). Click the "Generate Document" button. Observed Result: The document is generated, but the images are not replaced; the output still displays the placeholder tags.Please help us in resolving this issue.Note: Sample project source code can be downloaded using this link https://drive.google.com/file/d/1VVJid-uq7102Yzw203OAdPHVqqjOlqED/view?usp=sharing

I’m facing a focus issue when viewing PDFs in Safari on macOS using the Adobe PDF Embed API Issue:When a PDF is opened in lightbox mode in Safari using Adobe PDF Embed API  Pressing Command (⌘) + F opens the search/find bar However, the cursor does not focus on the search input Typing immediately after ⌘F does nothing I must manually click inside the search box or press Tab to start typing

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It kinda seems like Adobe has given up on supporting or keeping the Adobe PDF Embed API in good working condition. It “works” but it spits out tons of console errors lately. I just switched to Mozilla’s PDF.js. It requires a tiny bit more work to understand and set up but it’s actually faster, much more customizable, and you don’t have to rely on a 3rd party server. Your favorite AI coding agent can probably migrate you and tell you how to tweak it!  

Hi, Everyone I am creating a 3rd party integration with Adobe and been asked to find a way to purchase licenses or create an order for it when requested, I have been looking for it and the closest I found is the UMAPI but is there something more specific on the Adobe Developer Console.

Hi,I’m try to customize the connection between Zoho CRM and Adobe Sign. When trying to do so, I got the following error message:error_description=Your product edition does not support account scopes&state=CRM-adobeesign.esignconnector-EU-31ffdd6b852a86117c141f835696b21178249234547fd00c5abf069ffef98ae8329754e99048d806708edf324b8226be-org20110992594&error=access_deniedDespite the fact I have subscribed to a “Creative Cloud Pro” formula.Can somebody help me on this ?Thanks in advance 

I have a PDF File that contains multiple invoices.  Some are a single page and some are multiple pages.  I am using Power Automate to create a flow to break up the files quickly into individual invoice PDFs.  I am using the Adobe Extract PDF Structure in a JSON Object premium API.  After reading the PDF File, I am able to extract the Invoice number.  However I also need the name of the entity.  It appears in an Object from the Extract, but when I filter for the name, I am only catching 4 of the 6 out of the test file.  I am unable to determine why I can successfully filter the other names.  Of the 6 objects, the 4th and 6th are not filtering out, but I receive all the rest.

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Hello All, I would really appreciate if someone can guide me how to quickly purchase Adobe PDF services APIs for organization. I have filled in Contact us page multiple times (and waiting since few months), however there is absolutely no response / callback from sales.Contact Sales | Adobe Acrobat Services - Adobe Developers Thanks in advance.

I am using the Adobe XMP Toolkit to add or modify XMP metadata in supported file formats. Currently, when XMP data is written and CloseFile() is called, the toolkit creates a temporary file and then replaces the original file with this temp file. From my understanding, this replacement is handled internally (possibly via the DeriveTemp API). Functionally, this works as expected. However, this approach is not ideal for my use case because when the original file is replaced the file attributes and permission are not same as previous. What I am looking for is a method or recommended approach to update or replace XMP metadata directly in the same file And also i found a method in TXMPFiles.incl_cpp. the method is: #if XMP_StaticBuild // ! Client XMP_IO objects can only be used in static builds. XMP_MethodIntro(TXMPFiles,bool):: OpenFile ( XMP_IO *       clientIO,    XMP_FileFormat format /* = kXMP_UnknownFile */, &n

I'm not able to either remove or get annotations in PDFs containing annotations with invalid modified/created dates, and I receive the error indexed here.I would like to at least remove the corrupted annotations and processed with the desired actions

We are encountering a few issues while using the @adobe/pdfservices-node-sdk for PDF compression. While the service functions correctly with random sample files, we are facing the following challenges with dataflow reports: Edit-Protected Files: We are unable to compress edit-protected PDFs. Even after providing the correct password to unlock the document, the service fails to provide a compressed file.Polling Timeouts: In these instances, the system does not return an error message. Instead, the request times out during the polling process for the compressed PDF, even after a significant wait.File Size: This issue persists with larger files as well which are not even protected, above 8MB.

I have an issue with the Adobe Acrobat Service API.The code is nearly identical to the official .net example given and works when I run the application in localhost.  However on the server using the same client id and secret it fails with a message: ServiceApiException [message =Error response received for the request: The Gateway servers are up, but overloaded with requests. Try again later., requestId = cc6cf0d4-c2ed-4a42-ae71-4418bdd1489a, httpStatusCode = 503, errorCode = UNKNOWN] Please help. here is my code which works on localhost not server. I am an admin on a corporate account, not free tier. public static void RunDocxToPdfConvert(string pathToDocx, string pathToPDF)             {                   try                   {                         Adobe.PDFServicesSDK.auth.ICredentials credentials = new ServicePrincipalCredentials(                          Environment.GetEnvironmentVariable("PDF_SERVICES_CLIENT_ID"),                          Environment.GetEn

Hi folks,I am trying to read and extract complete texture information from a PRC file (for e.g, texture mapping, texture coordinates, etc.), so that this data can be written to other formats (e.g. OBJ).While parsing the PRC, we are not able to retrieve the complete texture information correctly. The PRC renders with textures correctly in Acrobat, but when we extract and parse the PRC data, the texture mapping/coordinates are not fully available or clear.We have also explored how texture data is written in PRC using the available documentation(referred ISO 32000-1:2008, Document management — 3D Use of Product Representation Compact (PRC) Format — Part 1: Version 1), but we are still not able to clearly understand.Could you please guide us on how texture information (mapping, texture coordinates, etc.) is structured and interpreted in PRC, so that it can be extracted correctly?Thank you.

Hello Team,I am not sure if this is the correct forum to post API-related queries, so please let me know if there is a more appropriate place for this question.I am working on reading a PDF template file and programmatically adding 3D content to it. This workflow was working correctly with PDF version 1.5, where the document structure contained the “Kids” tag to represent page information. I use this tag to identify pages and correctly place my 3D content.However, one of my clients reported an issue when using PDF templates created with Acrobat Pro 25 (PDF version 1.6 and above), where the Kids tag is not present. During my investigation, I also found that some sample PDF files with version 1.6+ contain the Kids tag, while others do not. This has created confusion about the correct and expected behavior.Could you please clarify the following:Is the Kids tag still expected to be present in PDF version 1.6 and above?If the Kids tag is no longer mandatory in newer PDF versions, what is th

I am using Adobe's premium connector in Power Automate to split documents. It works correctly, but I don't like how it names the results. It uses the file name and adds -0, -1, -2, etc. at the end. I would like it to be the same but slightly different: _001, _002. I don't like that it starts at zero and uses a hyphen; I prefer base 1 and an underscore. Is it possible to configure this? 

Connecting to 'https://documentcloud.adobe.com/dcpreviewdropin/3.72.0_2.1162.0/private/printHelper_main.178c0c58.js.map' violates the following Content Security Policy directive: "default-src 'none'". The request has been blocked. Note that 'connect-src' was not explicitly set, so 'default-src' is used as a fallback.

Hello, I'm using the Acrobat Sign API to create some signing request. Everything works fine, except that I'm getting a warning at the first API call: "Hostname/IP does not match certificate's altnames".I'm using  http.Open "GET", "https://secure.api.eu2.echosign.com/api/rest/v6/baseUris", False I checked the certificate and we can find DNS Name=*.eu2.echosign.com in subject alternative name, so I'm a bit confused about this warning trigger. This is not a big deal as I could bypass the name verification, but I'm probably missing something. So if anyone can explain why I'm getting this warning, that would be great.

(seems too easy, just seached for the last 90 minutes, to no evail.) Have a PDF form with a submit button. When the user hits the button I need the form converted to a static form (print to PDF would work & with the user info but without the submit button showing) and a mailto initiated.   

1. Issue: Line segments jump unexpectedly when using the eraser toolSteps to reproduce:Click the line tool buttonClick the eraser toolLeft-click at the location marked by the red rectangleAfter clicking the left mouse button, an unexpected line segment appears adjacent to the red line 2. Are there any plans to incorporate line drawing functionality into the PDF Embed API?    

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft