Adobe Acrobat Online

Is the Adobe Cloud HIPPA compliant? i.e. safe for health information transfer and storage?

I've inserted a short clip (9MB H.264 mp4 720p 24fps mono) into a large PDF (30.8MB, 340pgs). In Acrobat Pro the video plays when clicked, and all controls work. I shared it with a colleague for whom the controls worked. But when I uploaded it to a WordPress website, the PDF displays and scrolls beautifully, the video poster image displays, but the video doesn't play when clicked. I wondered if the poster image was somehow blocking the 'mouseup' command when clicking on the video window, so I tried a workaround: I used the Button tool to create triggers for play, pause, mute, rewind, which I placed below the video window. Nada. In doing some research I read a few comments suggesting that when a PDF with an embedded video is displayed online,  the link to the video content is not kept intact — even when the original raw PDF had the video embedded. Does this mean I need to have some kind of Adobe Cloud service to store + link + activate my PDF video?&nb

I need help copying a two page document scanned into adobe basic plan to my desktop as a PDF? 

I work in an organisation that has a number of Adobe DC users and are currently setup for Federated ID.For a couple of reasons we want everyone in the organisation to login before they are able to sign a document that was sent to them, however most people in the organisation dont currently have Adobe ID accounts. What's the best way to achieve this? * Does every user need an Adobe DC license? * Do we need to pre-create Adobe ID accounts for everyone who may need to sign?   

I own an I-Pad, and until reciently when I used it to do documents in Adobe Fill and Sign, I could always see both lines that I added to my document.  Now I can't see the second line until the document goes to my email, drive or other location.  This happens in every document I open, and I already closed the app,  removed it from my I-pad, the reopened it.  All with the same problem.

I can't open a pdf on my pc.  I have tried updating and all other troubleshooting.

I've got a new credit card, but when I try to edit my payment details, it won't let me update the expiration date. What am I doing wrong? ^Card is invalid, please check card details 

they charge me £19 for this?! this is stupid! the site is too complicated, nothing seems to work! all i wanted to do was edit a quick file, but apparently thats too much like hard work. it says "join our monthly subscription of £1 something a month. to have the ability to convert files and edit texts" then it charges me the whole £19 straight away even tho it defiantly said "monthly subscription" and it wont even let me do it! i convert files to word but they dont show up and when i try to edit text nothing happens! i used the help guide but that was no help whatsoever! very very unhappy with this service, and i want my money back!thanks!

I have uploaded a school textbook as a PDF to the cloud, linked it to my website and can open and view it. As I start scrolling through the document an error comes up and I can no longer access it. How do I fix this?

I've recently updated and need to email myself things stored on my drive so I can put on my google drive. There is no longer a choice download and google drive shown on the attachments. See picture. Driving me insane, because I have to open them each up again and save to drive. Can anyone help?

I setup my Adobe account with my main business email address. When I send a PDF document to others for signing (Adobe Sign), the email they receive shows that business email address as the sender.I use Acrobat DC for more than one project and need to send documents for signing from more than one email address. I only have one Adobe account and cannot justify paying for several. How can I change the sender's address to one of two alternate addresses when sending documents for signing?Regards,JP

Adobe Document Cloud web interface is the best option for you to work on your PDF files from anywhere using any computer. To manage your account, Sign In to Document Cloud Home at https://documentcloud.adobe.com/link/home/ with your Adobe ID and password, or with your social (Facebook or Google) account. With the subscription of Adobe Export PDF, Adobe PDF Pack, Adobe Sign and Acrobat DC, you can access these services on Document Cloud web Note: accessibility to these features, differs for different service level (Export PDF, PDF Pack and Acrobat DC) Upload Files:  Easily upload files in Document Cloud and manage them from your computer or mobile device. Learn more > Export PDF:  Convert PDFs into editable Word, Excel, or PowerPoint files. Learn More > Combine Files:  Combine multiple file types to a single PDF. Learn More > Fill & Sign:    Easily fill and sign forms online. Send to others and store them in A

paid for service but told that i have to pay again. 

I like the app and it works very well but I can find a way to rotate documents that I receive upside down.

Upon siging up for the free 7-day trial for Adobe Acrobat DC I received notice via the email I used to registered and followed the prompts to receive the installer for the desktop version (what I need to begin editing text in my pdfs). This led to a request to sign in for the installer to initiate. Every attempt to sign in with username (I used the email associated with the account) and password (also tried a reset) failed. I tried my old Adobe account, too (this is for a new business account). I spent at least 45 minutes with two reps over chat to no avail (last one's shift was over and left me without anyone to replace him).  Adobe: what's wrong?

Hi,We use Acrobat Reader DC (Version # 2020.006.20034) in our office.  We are now being asked to provide a PDF attachment in PDF/A format (file extension).  We do not have that option.  Is it possible to obtain this option in the software version we have?  Or, is this an add-on only, meaning additional cost?Your assistance is appreciated.Thanks,Treasure 

Hi I just received an email indicating an international transaction to: ACROBAT PRO SUBS The only thing that I've subscribed to was a 7-Day free trial this morning. Operative word in the sentence free. Why am I being charged at this point for this free trial the amount was less than $2 but still if I shouldn't have been charged. 

I moved a stack of files from google drive to adobe cloud and the sync feature has been stuck for a week.  The files aren't syncing to the cloud.  The sync indicator has not budged from 21%.

I'm afraid my queries below were not  answered effectively.My issue is that on my iPad Pro, the PDFs are being saved in document cloud but unlike before when they were visible on all devices, they are now not appearing in document cloud on my other two devices.There seems to be something blocking them from showing up there. Maybe a glitch on my iPad Pro that prevents document cloud to save on other devices at the same time? That's the issue I have because I have the latest mobile Adobe Acrobat Reader 20.20. There doesn't seem to be any other up-to-date app for mobile devices! I await an effective response. thanks I have several issues: My PDL files on my iPad Pro when saved to Document Cloud was being saved on all 3 devices (iPad Pro, iPhone 7 & 1Pad Generation 3 up to last week. 1. Then this week Document Cloud suddenly stopped syncing with the other devices and was only saving to the iPad Pro. 2. Then all of a sudden all my saved documents on cl

Hi, I was able to make the  TOC in this format while assembling the pdf documents TOCHello Text ..... 3Sample Text ....5Sample PDF ... 8But i need this below format TOC1. Hello Text ..... 32. Sample Text ....53. Sample PDF ... 8 Could anyone please help me on this?RegardsBagya

The PDF-to Word converter doesn't handle line breaks well. Hyphenations at line breaks are kept as hard hyphens. Line breaks that are a result of formatting is kept as hard line breaks.  It requires a lot of work in Word afterwards to remove those.It would be nice to have some options for the conversion process so you could make the conversion a bit more intelligent.

I am using Adobe PDF Pack with Acrobat.com to do some electronic filing of my medical records. One of the documents I'm working with was scanned as a PDF without any text recognition. So, as I have done before, I exported the PDF (Saved on Acrobat.com) to a JPEG so that I could then re-convert it to a PDF with text recognition/searchable text.The problem I'm having is that a file exported to JPEG is saved as a zip file on Acrobat.com and no matter how I try to download it to my Android phablet (Samsung Note 3), I get an error that the file cannot be downloaded and/or opened. Please see the following screenshots:As I don't have immediate access to a laptop night now, I need to find a way to get the zip file from Acrobat.com to my phaplet and unzip it as the Adobe PDF Pack PDF converter will not convert JPEGs in zip files and there is no way to unzip the file on Acrobat.com. Any suggestions would be greatly appreciated.Thanks,David

I cannot print multiple jpg to one pdf file since January this year, please helpThis is my usual step- Push "select all" jpg file in preview- Click "Print"- Select Left bottom "Save as PDF"- Click "Save"- Click "Use.pdf" Then the error message appears:"PrintError while printing"

Hi, We have a firewall that blocks cloud services.  I am trying to unblock documentcloud.com, but there must be underlying ports/links that are blocked as well.  I inspected the page source and whitelisted all the links I saw.  Is there an official guide to open ports/links for documentcloud.com site to work?

I need to capture document images in the field that contain Personally Identifiable Information (PII). I subsequently need to email that document image to a 3rd party in a secure (encrypted) format. I realize that a .pdf file, once uploaded to the Adobe Document Cloud, can have its Document Security settings changed (using Adobe Acrobat Pro DC) to include password protection and encryption, before sharing it with a 3rd party, via email. My question basically comes down to using Adobe Scan on a smartphone in the field to get the document image/.pdf uploaded to the Document Cloud. How secure is a .pdf upload from Adobe Scan to the Document Cloud? Does it meet the standards for adequately protecting PII? If not, do you have any recommendations for securely capturing sensitive information in the field, so I can subsequently ensure proper encryption and password protections, before emailing it out? Thank you.