Hi Cecily, I'm trying to remember how I finally fixed the issue I had. I wonder if it has anything to do with a recent update you may have made downloading the newest version of Muse? Did you just recently update Muse? I remember that I had quite a number of problems when I last updated — after I updated to the new version, upon launch it would just crash. If you DID just recently download, you may want to try uninstalling and then using the previous released version to see if it recognizes changes and can sync with web version. Then you can update back to the newer version. It's a long shot, but might work. I know how frustrating it is to be working on a project, on deadline, and this stuff happens. ... View more

fotoroeder​ I get lots of scam emails every day so when I receive something with a suffix from a site called  jivesoftware.com a flag goes up. Someone from Adobe contacted me via email writing that they tried calling me, but according to my phone which shows missed calls, there weren't any, and there is no voicemail. Hi Andrea, Greetings from Adobe! This is in regards to an issue you are facing with typekit font in Adobe Muse. I tried to contact you on xxxxxxxxxx and left a voicemail. Please reply to this email when you are available to receive my call and I will call you to troubleshoot the issue. Regards, Vivek Passan | Sr. Technical Support Consultant, Customer Care | Customer & Employee Experience | Adobe Systems | passan@adobe.com Then I got an email from another Adobe rep stating to do what I had already tried and wrote in the forum. It would be great to get REAL CUSTOMER SUPPORT from Adobe. I see that others are having similar issues with TypeKit and Muse. I've now spent five hours trying to resolve this issue. What a shame that Adobe can't seem to get their customer service right. ... View more

I received an email from jive-1700003953-2kug-2-5sobu@adobe-v8.hosted.jivesoftware.com regarding this issue. Is this legit? ... View more

Uwe, I shared a link and posted a screen shot on the Forums page. Here is the link: www.rational-animal.org <http://www.rational-animal.org/> I also shared the MUSE file with ADOBE. Best, Andrea Andrea LeHeup andrea@soleilnyc.com 212–757–2168 ... View more

Disregard the decorative font regarding promotional cards. That was sent to me to insert. It's an image, not part of the site. ... View more

Here's a link to the website: www.rational-animal.org Many of the san-serif fonts are supposed to be rendered "light" yet they look like Arial and are heavy. Here's a portion of one of the pages to show how it is supposed to look, and as it looks in Muse. . . ... View more

Thanks Gunter. She sent me an email and I just responded. ... View more

Here are all of the fixes that I've tried when I first received the message "Could not generate code to enable one or more web fonts on page.". 1. I went to Creative Cloud and unsynced the font Source Sans Pro (the font having the issue), then I re-synced the entire family and quit Creative Cloud. 2. I saved the Muse file and then quit Muse. 3. I reopened the file in Muse and looked at in Preview mode, in Preview in Browser, and by Pulbishing to BC --- still the font is not rendering properly. 4. I have called the Muse team and they think it may be a TypeKit problem and suggested that I contact TypeKit. 5. I asked to speak with a higher level customer support rep in Muse, but nobody is available until later apparently. If you have any other suggestions that I can try on my own I'd appreciate it. I've read through the forums and tried everything suggested. Thanks! ... View more

Can someone from the ADOBE STAFF please help resolve this issue? ... View more

Yes I did. ... View more

The trick is to CONTROL + CLICK to be able to paste into the Head section. ... View more

Why is Adobe using its paying customers as guinea pig beta testers? I feel like we should be getting paid rather than paying Adobe for a product that doesn't work properly. Adobe needs to fix these problems and not release updates until they are ready. ... View more

The problem with reinstalling the last version is that none of the files that were worked on in 2017 will open in an older version. ... View more

Hi JustTim, The bandaid fix for Muse crashing upon launch is to open Muse, then quickly open another Adobe application like Illustrator, PhotoShop, or InDesign and it prevents Muse from crashing. If you look at previous posts this fix comes from Michael. It saved me because I was in the middle of updating for a client. I had spoken with a number of different tech support reps from Adobe, and not one person was able to help me resolve this. They just tell you to download the pre-release or wait until a fix comes out, which is absolutely unacceptable! We're paying for usage of the apps, therefore they should work. Adobe shouldn't release updates until ALL bugs are worked out. I am now having a new problem with Adobe Muse. When my client makes updates with in browser editing in the old version I was able to incorporate their edits. Now, with the new version it doesn't present a dialog box to include any updates, so now that my client made a number of changes, my Muse work file doesn't seem to sync up. ATTN ADOBE please offer a fix for this. adobemuse2017 adobemusecc​ adobemusesupport​ adobemuse If anyone knows how to fix this please help. Thanks. ... View more

Hi Michael, Thank you. I just did as you asked and you are right, Muse did finally open. Perhaps you should train the Adobe Muse tech team since nobody there seems to know what they're doing.adobe issues​ adobemuse2017​ adobe crashing​ Best, Andrea ... View more

Now I see that participation in this Private Beta Program requires adhering to a non-disclosure agreement. See below: Adobe© Muse™ Private Beta Program The Adobe Muse team wants your help. If you agree to participate in the Adobe Muse private beta program, you'll have access to new features before they are released to the public, and your feedback will help shape the future of the product. Participating in the Adobe Muse beta program will require you to adhere to the terms of a Non-Disclosure agreement. The private beta is a version of Adobe Muse that runs alongside the current public version. Adobe will automatically receive anonymous information about how you use Adobe Muse when using the private beta. Files created in the private beta version cannot be used in any previous versions, but will still work in all future versions. All feedback about the new features in the Adobe Muse beta should be confined to a private forum. Simply click the Feedback button in the upper right corner of the beta version of Adobe Muse to provide your input. You can stop participating at any time by deleting the Adobe Muse Prerelease application. ... View more

This was sent to me by Adobe as a fix. It is asking me to partake in a private beta preview. How is this supposed to fix the problem that I'm having? I'm not interested in being a tester for Adobe. I just want the products that I'm paying for to work properly. Here's the msg I received with a link to the beta testing your company is proposing that I download. Seems questionable to me. Thanks so much. We've reviewed your case notes. Were you able to try downloading the hotfix pre-release here?  http://museprerelease.com/discussion/4462/muse-cc-2017-0-1-hotfix/p1?new=1 That has a fix for the issues you're having with Muse. -Britt ... View more

Hi Jeff, ​I have had an ongoing problem with Adobe Muse ever since updating to 2017. It would crash upon launch a few times then finally open. Now it crashes every time and will not open. ​ ​Two days I spent 3 hours on the phone with Adobe tech reps trying to figure out what the problem was, and both times the rep told me they would escalate the issue to a senior level tech person and ask them to call me. Yet both times I never received a call back. Instead a number of days later I receive this email response: ​ ​With this response, we believe your issue is resolved and have therefore closed your case 0188353384.   If your support case has not been completed to your satisfaction or you need to contact us on this issue again, please reference your case number. ​ ​As you can imagine, I'm pretty frustrated and fed up with lack of customer support. Now it is actually costing me money because I cannot even open my client's website to make changes. I need help ASAP! Please ask a Senior Tech Support agent to contact me, preferably someone from the US, as I've gotten nowhere with the other tech support staff. They really don't seem to know how to fix this issue. ​ Please HELP resolve his issue. It has now become a very serious problem. ​ ​Thank you. ​ ​Andrea LeHeup ​ ... View more

The logical answers that people have given don't work. I tried all of those before even posting the question. For some strange reason I can't paste into any of the Page Properties dialog boxes for description, keywords, code, etc. . .everything is grayed out. I have to go to each page and manually type in the page description, keywords, and it's becoming very frustrating and time-consuming. For that matter, I also can't paste url addresses in the hyperlink area, I always have to type out each link --- another waste of time. Why is this happening? ... View more

I have tried over and over to paste my Google Analytics code into the Page Properties >> Metadata >> Head Code area and Muse will not let me paste. I tried on the HOME page and on MASTER page. Why not? I'm using Muse 2014 CC. ... View more