After talking to them and handing over the proof of purchase and transcript, they admitted that they would give me a new number. Now, again after five years, the number they gave me was blocked. They say that the number they gave me cannot be used in Europe. By @editb31393992 Is "they" Adobe or someone else? Yes, Adobe gave me that number. Serial numbers are linked to the installer you have, several installer can not be acquired in Europe/Asia/Americas. They are also linked to the type of software: educational or retail, standalone product or suite. So the correct installer with the correct seial number is needed. If a serial number hits the black market, it gets invalidated. So you're suggesting that if I have legal software that I paid for, Adobe can take it away from me with impunity because someone used my number? Now they dismiss me and don't respond to my emails. And it's not true that Adobe doesn't communicate via e-mails (someone wrote that somewhere on the forum). The chat person sent me an email and I replied to it. I also know that Adobe employees read the forum. By @editb31393992 You are confounding initiating a communication and follow-ups. Whatever e-mail you have, can only be used when you are told to use that mail address, If the mail address is that from 5 years ago, it may be no more valid. There is no support e-mail and the only official ways to communicate with Adobe support are chat and Twitter. There are people reporting also some Facebook channels, but they are not officialy published, so we can't tell you to use them, as we do not know if they work as expected. I've been in touch with Adobe via chat and now I've been assigned a case number. I don't use an email from 5 years ago. Adobe employees read the fora, but it is not guaranteed that your precise message gets read or when they notice it, if they pick it up. Reading the fora is done in their "free" time, with a few exceptions. In this way, they are trying to force me into a cloud that I don't need. The CS6 package is enough for me. The company I work for also uses this package, so it wouldn't be beneficial for me to switch to the cloud anyway. By @editb31393992 Professionals should abandon old software and upgrade. The productivity gain is worth the fees. I bet, the computers are of a newer generation, the OS has been upgraded, and other productivity tools too. If they are still working with CS6, then they are not professionals in this field. Sorry, but I guess it's not Adobe's business whether I want to use CS6 or the cloud. I need CS6, which I legally bought. They shouldn't be imposing a cloud on me, and that's what it looks like. They tell me that I have the wrong number that Adobe gave me and offer to buy the cloud You're unprofessional, because the CS6 package was supposed to be for life, and you're slowly blocking everyone's numbers. Could I easily register a serial number that was fake (as Adobe claims) with Adobe? The answer is no, because such numbers could not be registered. By @editb31393992 We are fellow users of the software and most of us are professionals. Some of us still have CS6 lying around somewhere (I have CS5 lying around somewhere), but we do not use those software anymore, as we would not, or only with hurdles, be able to exchange data with other users. Those using Macs can not use the software anymore, because Apple does not run old software on new machines. I don't own a company and I bought this software for myself. It is sufficient for me and there is no problem with handling on new equipment. Now to your problems with getting twice your serial numbers revoked: I do not know, how this can happen, when you buy at official channels. And I do not know, how an officially, by Adobe issued serial number, should not be valid in Europe. Nobody here can comment on that, and nobody here can help you with that. We even can't be sure that the serial number has been revoked or that the software stopped working, because you installed some software incompatible with the older CS6. Anyhow, this forum cannot be of help, as we can't solution your problem. It may be that a friendly Adobe employee jumps in, and can help, but the only official way to contact Adobe support is the way as published on Adobe's support site. You may try out other roads, like Facebook, but there is no guarantee that this works out for you. Support is ignoring me. By @Abambo
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