"that wasn't created in Illustrator?" What does this mean? What was it done in? What are you opening? A PDF? ... View more

What system? Are you using a third-party font manager? Are you relying on InDesign's "Auto activate" feature? If so, turn that off for the time being and manually activate your fonts and see if that makes a difference. Have you had other versions (i.e. non-Adobe Fonts, like Google Fonts) of the same family installed. This can cause a mixed activation if some are loaded already/leftover in the System/Font manager, as the Auto-activation mechanism will try add the styles that are missing, resulting in a mixed/incomplete set. (e.g. Google's version of certain open source fonts are TrueType OpenType whereas Adobe's versions are usually CFF OpenType.) Clearing font caches regulary will help. Also, if you ARE using a font manager, it may be keeping a cache of its own (as I recently discovered myself). Also remember, that if you activate only a certain style, say MYfont Bold, Adobe Fonts doesn't activate the entire family. So you will be missing others styles until you specifically activate them too. This is something I would like them to change: i.e. when you activate one style to have the option to activate the entire family at that time. ... View more

Aha! Got it! Found where the problem lied for me. Even after I removed the Helvetica LT Pro family from Adobe fonts, then did a font cache purge (both Adobe and System), then rebooted, then reactivated/installed the whole family, the Roman was still showing up as TrueType. It turns out FontExplorer was the culprit (yes, I'm still using it!): I did a search and discovered FEX ALSO creates its own cache, so I dug a little deeper. Apparently their cache is a metadata cache, so it was storing the old metadata of the family, including the file type TrueType from when I loaded the improper TrueType version back in July, so even though the Roman had since been corrected on Adobe Fonts after that, FEX didn't rewrite the metadata so it was still showing in FEX (and InDesign) as TrueType. Anyway, I found the cached metadata for Helvetica LT Pro family within FEX's caches and deleted that, and it's all good now. It's correct in InDesign now: Thanks Frank! ... View more

@Frank Grießhammer .. Can you check in on the Helvetica Pro family as well? I had reported a bug that the version being served currently on Adobe Fonts also had an errant TrueType OpenType version amongs the CFF (PS) ones, and this was also causing issues with font menus, etc. They got back to me and said it had been corrceted, but I checked again just now, and it's still wrong:  This had been an issue with the Garamond Premier Pro set as well, but I see as of today, they have corrceted this and all the styles are now properly CFF (PS) OpenType ... View more

Check your Preferences > Clipboard Handling. It could be the settings you have in 29.8.1 are different than what you had before. Regardless, It's always better to use a workflow that involves placing/importing files rather than copying/pasting. Export your Illustrator (e.g. SVG) and import that instead, as it's a vector format that PowerPoint understands ... View more

Indeed. but I was under the understanding (at that time) that the offline activation mechanism wasn't tied to the online servers, so it was worth a shot. I didn't have high expectations! 🙂 ... View more

You could TRY the offline activation method. This has worked in the past for reactivating CS6, but this involves contacting Adobe from a different computer and inputting some lonnng number codes. It's been awhile since I've done it, so I can't guarantee that even this method still works.   https://exception.licenses.adobe.com/aoes/aoes/v1/t1?locale=en ... View more

Ah, I understand now. Unfortunately, if you couldn't just copy the file, then it's probably beyond help. Due to the nature of how files are saved on disks, the data for the .pmd file can be spread out in different sectors across the disk and interleaved with fragments of other files, which is kinda what I see in the hex code of the last file you sent me. I only suggested trying different machines as maybe another PC might read the file better. I don't deal with PCs generally so I cannot suggest any better tool for you in this regard. ... View more

Yep, same here. It looked promising as the header of the file was definitely PageMaker, but the data after that was all garbled, Are you not able to just copy the file from the floppy onto your computer instead of using tools to recover raw data?  I think your attempt to retrieve data that way is getting sevral files mixed together, as would be the case on any disk. Is the disk PC-formatted? ... View more

Yah, there's nothing in this file. There's no code in this, header, fragment or otherwise, that is in any sense something I would see in an actual Pagemaker file. Even the simplest of files would be at least 40-100KB. See if you can find someone with an old PC tower (I am assuming the file was done on Windows as you wouldn't be able to read a Mac-formatted floppy anyway). Maybe they can see the entire file.  DM me. I have PageMaker running so I can test-open it. ... View more

Just a precautionary thing then. If it works without checking that box, then great. It makes sense... on the recipient's computer, InDesign should find the Links folder in the package folder first anyway and auto-relink even if the links haven't been updated. But on the OPs computer, if the checkbox isn't checked, the links will still refer the original source locations.  ... View more

To add to that, you must select Update Graphic Links so the newly-saved INDD file links to the files that are now in the Links folder in the Package Folder, otherwise the new file will still be referencing the links in their original location. Even is that wasn't done, it would be an easy task for the recipient to relink to the collected Links.   ... View more

If you are creating a new document, you have the option to choose which color space you want it to be. You may have chosen the wrong preset or accidentally changed the color mode and that setting is sticky. However, if you are indeed OPENING a PDF, it will open in the color space of the PDF. ... View more

Sure, but there's no need to do this if the proper PPD is used. Makes it easier in the end, especially if one sets up a Print Preset with all the relevant settings. ... View more

When fonts are embedded in a PDF, they are subsetted, meaning only the characters used in the document will be stored instead of the entire font set. This requires a special name for the subset, so that's where the "AIWIKX" comes from. The prefix will be a different set of 6 letters for every time a font is subset. In normal circumstances, you won't see this naming convention as it's just how the fonts are stored internall, ie. if you look at your file's Document Fonts, it will just list the referenced font, Monstserrat. Now, why your file is erroring I can't say. It points to a corrupted PDF which can result from any number of reasons, including a bad file transfer/network file server, corrupted font caches, etc, etc... none of which I can diagnose without seeing the file. Can you post one of the bad files (or DM one)? ... View more

Kinko's or any reputable copy shop will know what to do with single-page PDFs. This is the business they are in. Try that first. The main issue with creating a booklet PDF is that the mechanism for doing so involves printing flattened Postscript to a PS file, which can affect your output if you are using a lot of transprency effects, etc. since it's not your own printer you are sending it to. If you were printing to your own printer, this wouldn't necessarily be an issue, so you could try do the Booklet approach, using the PPD that is mentioned in another reply. "When I go to "print booklet" and change my printer to postscript it keeps cutting off my PDF because the page size isn't correct" This is because you more than likley selected Postscript File > Device Independent in the Print settings. This will not work, as this does not include any page size specifications, so when you Distill it, Distiller assumes the default page size (which is Letter) so the remainder gets cut off. However, when you use the AdobePDF9.PPD, this allows you to select the page size you need to conatin your imposed pages and that will be included in the PS. ... View more

InDesign has been exporting PDF/X-4 as 2010 standard for years now... even in CS. I think the confusion has been that the included preset was still listed as PDF/X-4:2008. The important part of this, and the only reference within an exported PDF,  is PDF/X-4.  According to ISO, the differences between 2010 and 2008 were more minor administrative cleanup to the specification than any functional changes; so they are functionally identical. ... View more

For sh*ts and giggles, I did use Generate Image to make the base kid with him holding a magnifying glass for reference, but in my first iteration (I wish I kept it to show here) the magnifying glass was EMBEDDED in the child's face! To be fair, my prompt was "child with a magnifying glass" so I guess I needed to be more specific that they should be separated! 😉 ... View more

Let's nail down where the problem is occurring: 1. Open the EPS in Photoshop which will render it to an image (doesn't matter if it's CMYK or RGB for this test). If the items are in different positions in the rendered version, then the EPS was corrupted somehow. 2. Alternatively, open it in Acrobat, which will invoke Distiller and render it to a PDF. Again, if there are differences, the EPS is faulty.   ... View more

@Atapp Yup. This was my experience as well. ... View more

@John D Herzog Totally! ... View more

I've added this to the InDesign User Voice page here if you'd like to add your vote to it: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/50385735-align-to-bleed-issue ... View more

We all have "our ways" 😉 ... View more

Yup, same here. Looks indeed like a Bug. I also noticed an object on the right hand page will not left-align to the left (inside) bleed of the page it's on, instead it pops over to the left page's bleed. I suggest you leave your bleed settings in your Document Setup to 5mm all around, but change the Inside Bleed to 0 when you export to PDF. I question your printer's request. As a prepresss person, we would never ask for this. Are you printing for a non-saddlestitch binding? ... View more

If your images are stored anywhere else than your local drive, this is indicative of the "Full Disk Access" issue. Check your Mac's System Preferences > Security & Privacy > Full Disk Access, and make sure all your Adobe apps are listed there. ... View more

It's very likley that flattening is happening with two different colour profiles in play. What is the Document Blend Space set in InDesign. Is your image word graphic RGB or CMYK?  What are your exact PDF export settings? Can you share one of the PDFs? ... View more