+1 When Jarle talks, folks should listen. ... View more

Hi Rameez_Khan:   Sorry I don't understand your question. how can we access the sync file in Creative Cloud?   ... View more

SOLUTION FOUND.     Turns out the correction to the problem can be found in the playback settings.   Some reason the playback was set to an NDI and once I checked it to the adobe DV it worked!  🙂 ... View more

Hi Andy:   Apologies, I misspoke, what I meant to say is that when videos aren't being seen or heard in Premiere Pro we use Handbrake to convert and import into Premiere Pro, and then when we output it, we use a Media encoder. I'll admit I'm not sure I understand your question on encoders?  The sequence settings we use are from the presets from Adobe?  So it's using the Adobe's settings.  I'll admit I'm flying blind as I don't deal with a lot of codec issues so I'm not sure what to do beyond... going in the sequence settings to try to adjust but it's not working, We saw it was set at i framem peg as a preivew file format, and switch to quicktime but that didn't work.      In the past, the sequence setting hasn't been a problem importing directly the raw footage into the timeline as is to edit, and when problems occur we can use the handbrake.  The Regular Premiere Pro we are at 14.9 and it's working fine.   The problem occurs ONLY in Premiere Pro Beta. I do have the latest Beta 15.0 installed, and when I try to drag the footage directly into the timeline, only the audio portion of the video.  Raw, converted, any form of videos it does not play.   No videos are moving in the video program window.   So I'm not really certain what to do beyond this point and that was why I had recommended to Kevin of a Zoom call to deal direct to clarify but I'm presuming that scared him off on that notion it has a huge potential of a time suck, or he hasn't had a chance to read up on what I post?   Robert ... View more

Hi Andy:   Hope you can see this message. I had some trouble logging in and now able to connect.  Wheneve we import footage it's using adobe media encoder but haven't had a warning message that I could recall when uploading, so not sure if it's encoding issue?  So I'm still uncertain what the cause to the problem?   Please advise   Robert.  ... View more

Need a bit more info to help you troubleshoot.   1- What version of Windows are you using? Window’s 10   2- What Graphics card (GPU) are you using? Are drivers up to date? NVIDIA GeForce GTX 1070Ti 8GB GDDR5, Yes   3- What type of media are you using in your sequence? (Codec) Either, mp4, mts mov.   The error happens when it’s all in one version, Or if we have to do it mix, we’ll format so they’re identical, or make sure they play nice with each other   4- Does the media in your example play back in VLC or any other media player? Yes it works on VLC   5)- Is the media on your local drive, external drive, shared network storage? Mostly Local drive, there may be some projects are on shared, but try to pull shared In local drive   6)- Have you installed the latest versions of the beta apps since they update daily / weekly?  I only saw the 15.0 Beta Premiere Pro to download and said I’m up to date   7) - Have you created a completely new project from scratch and imported the same media to see if it plays? Correct I have and still have the problem   8) - Have you tried uninstalling the beta software, reinstalling, rebooting and trying a new project? Correct I have and still have the problem   9- Does the same media playback without issue in the shipping public version of Premiere (v14.9)? Correct I show the same problem In 14.9, when I update to 15.0 I still have the same program.   10 - One last thing to check, change your Program monitor resolution to Full , your example video shows it at 1/2. Under the wrench menu in the Program Monitor check if High Quality Playback and Transmit are cheked.   Ok I have set it to Full, checked HQ playback and see transmit are checked, and still show the problem     Hopefully answering some of these questions a solution can be figured out and get you back up and running.   I"m still showing the same problem, but in my earlier comment with Kevin had recommend a ZOOM call, and still get the sense that may be the next step if the answers I provide does not help us figure what's going on? ... View more

Andy I'm recriving your info now and will make every reasonable effort to have your answers tomorrow.   Robert (aka @sl3p) ... View more

Again this is BETA 15.0  NOT Creative Cloud where I"m expereiencing difficulties ... View more

Perhaps this image will help illustrate the problem of what is not working and what's not moving on the timeline.  Audio I can hear   ... View more

Hi Kevin:   I'm afraid I"m doing a poor job explaining my the problem. You are asking about my audio hardware and I stated in the last few times it's about the video, not playing on the program window.   A ZOOM call may help clarify things, as I'm talking about the Video not playing in the program window or the playhead moving on the timeline and yet you bring up audio. Is there a day and time we could schedule a call?   Please advise.   Thanks!   Robert ... View more

Hi Kevin.  Hope you can see this message. I had some trouble logging in and had to reply on Twitter. A rep by the name of Shivangi was to send some updates in that I'm still unable to operate Beta 15.0 running the speech text feature as I am on a PC environment not Mac and seeing what I can do to get it running ?   Please advise   Robert.  ... View more

I'm having the same problems, where I can't open any earlier project, or create a new project as the audio file is missing. These are the error message I get when  I try to open a previous project file (2017.1.2 release) And if I try a new project file, I'll get the 2nd image, but will have the problem of not finding any audio file These are things I tried that haven't worked 1) I tried updating the audio drive and it didn't work. 2) Currently, my new computer is on the PoweSpec G351, using Windows 10 home (it has the latest video card and powerful cpu chip so doublecheck to know it can handle anything hardware stand point 3) (I have the PP CC 2017.1.2 release installed not 2018 4) I even tried the create a common folder trick  No Audio after update? Premiere Pro CC Import Issue Fix! | Film Learnin - YouTube Anyone have any other suggestion or solution to the problem? ... View more

Gotcha, thanks again for taking the time to help kgland. ... View more

Thanks Kglad. I'm a little new with form so I apologize for sounding green. when you added p.s. I was lost of what you're saying? ... View more

I had the laptop open to Premiere Pro and didn't want to lose to connection if I did click on the sign out, and tried the other option saying I already did that, but figure I'll try what you suggest.. I can get into the desktop which works. I closed out of the Premiere Pro in the laptop to see if I can get into it, and looks like I can. Phew. I wonder if I couldn't get into the laptop. would that mean I had to click out of the signout of other computer button too? Would that run the risk of signing me out of the desktop that I had just got into? I know I shouldn't worry about things that haven't happen but I try to plan ahead and anticipate something like that may happen. Thanks for your help kglad. Happy Holidays and Happy New Yr to you and your family. ... View more