OK, thanks for the additional info, and glad you found a workaround. I'm surprised something changed. I've asked our Localization team to try to reproduce the issue.   I suppose if you had some spare time and wanted to see if reinstalling Character Animator 2024 (version 24.x) via the "..." > "Other versions" menu in Creative Cloud desktop app was still working as expected with the original order of OS languages, that could be an interesting data point, but I also understand if you don't want to given you have a workaround right now.   Thanks. ... View more

Hi. Just to confirm, in the Creative Cloud desktop app's Preferences > Apps, Default install language is set to Swedish, or on https://account.adobe.com/profile your Preferred languages > First language is set to Swedish, or both before installing Character Animator 2025 (v25.0) from Creative Cloud desktop app? ... View more

Hmm, I can't seem to reproduce this on either Windows or macOS versions of Character Animator 2025 (version 25.0). A few things to check: If you use the Hopscotch example puppet on the Home screen, does that also show the issue? When you openk the panel's menu (the three horizontal lines to the right of the "Camera & Microphone" panel title, does it show the expected camera as selected? Is there only one camera available on your system?   Thanks. ... View more

It means that the stick crosses another stick. It's best to avoid overlapping sticks. ... View more

If you quit Character Animator, open that C:\Users\neo10\AppData\Local\Adobe\Character Animator\24.2\Puppet Maker\ folder in File Explorer, rename the "Cache" subfolder as "Cache.old", then relaunch Character Animator, does it help? ... View more

I found the Mark puppet from this site: https://pages.adobe.com/character/en/puppets but I'm still having trouble inducing the error when I try to record some triggers (controls) or add/delete/move triggers in the timeline. I'm doing my testing with Character Animator 24.2 on Windows 11 and macOS 14.2.1.   If you start a new project and import that Mark.puppet from scratch, and can provide a sequence of steps that can induce the error message, that'd be helpful. Thanks. ... View more

Does this also happen with one of the example puppets from the Home screen, or only one of your puppets? If so, which one? If it only happens with one of your projects or puppets, can you export one of your puppets and share a link with us to investigate? You can DM the share link to me. Thanks. ... View more

Hmm, sorry that 24.2 isn't completely solving the issue for you. Are you seeing this when you are opening a scene that contains a puppet that uses Dangle? Are you seeing it if you start a new project and use the Chloe template puppet (from the Home screen)? We might need to get a copy of the project that contains the scene/puppet causing the issue to diagnose further. If you'd like us to diagnose a specific project, can you archive the project folder as a .zip file, then send me a direct message with a shared link to the .zip file? Thanks. ... View more

Bonjour à tous... La version mise à jour de Character Animator, version 24.2, est désormais disponible dans l'application de bureau Creative Cloud. Il contient le correctif (auparavant uniquement disponible dans la version bêta) pour ce problème. Merci de votre patience et de votre aide pour le résoudre. ... View more

Hello all... The updated version of Character Animator, version 24.2, is now available in the Creative Cloud desktop app. It contains the fix (previously only available in the Beta build) for this issue. Thank you for your patience and help resolving it. ... View more

Hello all... The updated version of Character Animator, version 24.2, is now available in the Creative Cloud desktop app. It contains the fix (previously only available in the Beta build) for this issue. Thank you for your patience and help resolving it. ... View more

Existe-t-il une catégorie « Applications bêta » dans l’application de bureau Creative Cloud ? Si oui, quelles applications bêta y sont répertoriées ? ... View more

Pouvez-vous s'il vous plaît essayer la version bêta de la version 24.3, disponible dans la section « Applications bêta » de l'application de bureau Creative Cloud, pour voir si elle résout ce problème ? Il l'a corrigé pour les autres utilisateurs. L'application bêta n'écrasera pas votre version existante de la version 24.0. Merci. ... View more

Just checking back to see if you've tried the updated Beta 24.3.0.7, to see if it addresses this issue. Please let us know if you can.   Thanks. ... View more

Just checking back to see if you've tried the updated Beta 24.3.0.7, to see if it addresses this issue. Please let us know if you can.   Thanks. ... View more

Thank you for confirming. ... View more

Just checking back to see if you've tried the updated Beta 24.3.0.7, to see if it addresses this issue. Please let us know if you can.   Thanks. ... View more

Hi all,   We have a possible fix for this issue available in the Beta version of the app. If you're willing to try it, go to the Creative Cloud Desktop app, under the "Beta apps" category, then install Character Animator (Beta), v24.3.0.7 (or later). The Beta app installs separate from the released Character Animator, v24.0 app, so you can try it out without affecting your existing installation. If you are able to try it, can you post whether the "Handle value is not a number (Container.js)" error is still appearing our not in Beta 24.3.0.7?   Thanks! ... View more

Hi all,   We have a possible fix for this issue available in the Beta version of the app. If you're willing to try it, go to the Creative Cloud Desktop app, under the "Beta apps" category, then install Character Animator (Beta), v24.3.0.7 (or later). The Beta app installs separate from the released Character Animator, v24.0 app, so you can try it out without affecting your existing installation. If you are able to try it, can you post whether the "Handle value is not a number (Container.js)" error is still appearing our not in Beta 24.3.0.7?   Thanks! ... View more

Hi all,   We have a possible fix for this issue available in the Beta version of the app. If you're willing to try it, go to the Creative Cloud Desktop app, under the "Beta apps" category, then install Character Animator (Beta), v24.3.0.7 (or later). The Beta app installs separate from the released Character Animator, v24.0 app, so you can try it out without affecting your existing installation. If you are able to try it, can you post whether the "Handle value is not a number (Container.js)" error is still appearing our not in Beta 24.3.0.7?   Thanks! ... View more

Hi Will,   Thanks fior letting us know about this issue. We have a possible fix available to test if you're wanting to try out the Beta version of Character Animator. In the Creative Cloud Desktop app, within the Beta apps section, there is a Character Animator (Beta) build, version 24.3.0.7, that was recently posted. This Beta app installs separate from the released version of Character Animator 24.0, so you'll be able to try it out without affecting that version.   If you're willing to check it out, can you let us know if the Beta v24.3.0.7 build avoids the "Handle value is not a number (Container.js)" error?   Thanks! ... View more

And it's also accesible by clicking that first square under EXAMPLE PUPPETS, the one with 3 characters on it. ... View more

It looks like the Ee layer is tagged, but in the second image, the Ee entry is showing 0, meaning it's not being found as expected. Can you expand that Mouth entry in the second image, and it'll show the path to the layer that has that Mouth tag. Maybe the Mouth tag is being applied to a group that is not a parent of the Ee artwork layer in the puppet? ... View more

Thanks. Which web browser was this in? ... View more

Both links should've redirected to a https://creativecloud.adobe.com/ type of address automatically. For the second one, do you recall if there was any message a little bit above the Install button. On my machine (not an M1 Mac Studio, though), it shows a green checkmark with the phrase "Works on this device" next to it. I wonder if it showed something different.   Also, which web browser (Safari/Chrome/Firefox/Edge/etc.) were you using?   Thanks. ... View more

Hmm, yeah it's odd that the web page would show the wrong info. I'm glad you were able to get it to install, though.   Do you recall the url for the web page you were trying to use? Also, were you signed in to adobe.com at the time?   Thanks. ... View more

Does the error message include any additional details or link to more info? Can you post a screenshot of the Creative Cloud desktop app showing the error message here?   Also, as a test, can you click the "..." near the Install button and then choose "Other versions" to see if installing the older "Character Animator (23.6)" works or not?   If that works, after version 23.6 is installed, does the button now show as an "Update" button or "Not Compatible"? If "Update", does clicking it work, or show the same error as before? If "Not Compatible", what's the error message that shows when you click it?   Thanks. ... View more