I've owned every version of Photoshop since Photoshop 2. I currently needed CS3 reinstalled on an old system to run a customized plugin that would only work with CS3. I own both CS3 and CS3 Extended purchased online thru Adobe and my account shows both the products and orders with serials. As CS3 is end of line, I used my archive installer to reinstall but kept getting a red arrow at the end of the serial fields when entering my serial. And no, I wasn't making a typo either. I then contacted chat and was told Adobe doesn't support CS3...I know that...I don't need support, I need my product activated. After finally getting to a supervisor he said this (along with a bunch of useless drivel as it was apparent he never read the previous chat from the other person): Atul: I apologize for the inconvenience. But i need to escalate this to next level to resolve this issue. They will contact you with the perfect resolution within 48-72 working hours. M T: 3 days to resolve a simple keycode issue....so exactly how is this supposed to take place...do you even have my contact info. Atul: M T we will contact you by registered email address. M T: ok so 3 days from now adobe support will contact me and I will be able to use CS3? Atul: Yes So this was on May 25th and yesterday I got back on chat where I went thru another long drawn out session where yet another supervisor said he would email me the process I needed to use CS3. I did get an email today but was told that CS3 was expired. But get this, he told me I could activate CS2 and gave me a link. I called Adobe support, went thru the menu system that has no option for what I needed, got a kid that parroted the same CS3 drivel and I asked to speak to a support supervisor that could handle my issue after carefully explaining along with giving my case number. She passed me along and after listening to the same old drivel the supervisor finally said that he couldn't help me anyway as I need customer service not tech support. So I asked him to kindly pass me on to the proper people as I had already spent over 5 hours on this. He passed me along and once again I went thru more canned drivel asking me for the same info I've already given out to the others and was in both my chats and once again I asked for a supervisor. This supervisor then started thru the canned drivel and I stopped her and told her to pass me on. She said I would have to use technical support for my issue as customer service couldn't help. Do I need to go any further with the rat hole pile of useless garbage that Adobe calls support???? What do you think folks?? This person then wanted to do a screen share but as I am a plugin developer under NDA with my company that can't happen. However, as a 35+ year photographer, PS plugin developer and PS teacher, I simply asked what they needed to do on a screen share. I explained that I had tried the installs on 2 macs and 3 windows systems with varied OSs and every time I entered my serial I would get the same exact result on all 4 systems....the red X. Needless to say I wanted to choke Adobe, not their support people as they can only dish out what they are allowed to, but the worthless management that instigates such an utterly useless method of taking care of its customer. Enough rant, got it off my chest and so you all know what a pile of crap they can deal out. I know there isn't an activation server for end of line products but Adobe can activate manually as well. MT
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