Community Manager

Remove Creative Cloud Files Shortcut: Windows & Mac

Forum|Forum|1 year ago
April 2, 2024
3 replies
1723 views

When installing the Creative Cloud desktop application, your computer generates a folder called "Creative Cloud Files." The sync service previously created a backup of the contents of the folder online, but this service is discontinued (see this for more info:https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html).

Sometimes, you may want to remove this shortcut from the Navigation panel or the sidebar. Despite its removal, it reappears after upgrading or reinstalling the Creative Cloud desktop application.

For individual users for whom 'Creative Cloud Synced files' had been discontinued, CCF folders would be renamed to "Creative Cloud Files + <account type> + <profile_name> + <email> + <profile_id/guid>". The content inside this folder will not be synced to the cloud.
For users who still have access to 'Creative Cloud Synced files', there is no change in behavior or user experience.

To remove the shortcut, try the steps mentioned below:-

For Mac-

Users with access to the 'Creative Cloud synced files' folder will find it named "Creative Cloud Files". Signing out will remove the folder from favorites, while signing in will add it back to favorites. Only one folder can be in favorites at a time, even if you have multiple accounts.

Users who don't have access to the 'Creative Cloud Synced files' folder. To permanently remove the folder from favorites right-click on the folder in favorites and choose 'Show in Enclosing Folder'. This action will navigate to the original folder, where you can rename it. After renaming the original folder, you should remove it from favorites by right-clicking on the folder in favorites and selecting 'Remove from Sidebar'.

For Windows-

Check this article and try the steps mentioned in it- https://helpx.adobe.com/creative-cloud/kb/remove-cc-files-folder-shortcut-navigation-panel.html

Hey community! Upvote if this post was helpful, and leave a comment to join the conversation.

A

angrymongoose

Known Participant

According to the instructions for Mac, "Signing out will remove the folder from favorites, while signing in will add it back to favorites. Only one folder can be in favorites at a time, even if you have multiple accounts."

If this is correct, then the only way to remove the unwanted item from the Favorites section in the Finder sidebar is to sign out of Creative Cloud, thus disabling all your Creative Cloud applications. As soon as you sign in again, the unwanted shortcut will appear again.

Modifying the user's workspace without the user requesting or approving it is a very poor user experience. The fact that there is apparently no preference in the Creative Cloud app to control this behavior makes it worse. At the very least, Adobe needs to allow users to choose whether or not they wish this shortcut to be created.

A

AdobeHank

Participating Frequently

Outrageous that we have to troubleshoot our systems to remove a useless "feature" your software installs. Incredibly annoying and tedious chore for a software Adobe charges $6500/decade for. I would assume Adobe will include in future updates the ability to simply turn off or opt out of this obnoxious folder being installed in windows explorer but I honestly don't think Adobe cares about its customers that much. Will continue to aggressively discourage anyone I know from becoming an Adobe customer. Unethical company. Unethical business model. Boo!

kglad

Community Expert

these are user forums.

connect01

Participant

Exactly! They are "user forums" where users can share their concerns and ask for help solving issues when Adobe won't help. So why won't Adobe read them and help the users remove all of the useless apps and widgets that the software installs? My Mac is loaded with dozens and dozens (hundreds?) of old Adobe code that run automatically every time the computer starts up. WHY CAN'T ADOBE CREATE A CLEANER APP THAT WILL CLEAN OUT OLD UNUSED CODE? As the prior community member commented, it is probably because they only care about selling new products and don't want to spend any time helping the current customers clean up after them. Sad support.