How to Report a Bug

If you're experiencing a problem with Premiere Pro, we want to hear from you! We'd also like to know if you've found errors or omissions in our documentation. 

The most critical information in a problem report is how to reproduce the issue. It is challenging for us to address a problem we cannot replicate. Please provide detailed steps for us to follow to observe the problem you're encountering. 

 
Use the template below to provide us with information:  

• Issue – A short description of the problem.  

• Steps to reproduce – A numbered list of the exact steps needed to reproduce the problem.  

• Expected result – What should happen after completing the last step. 

• Actual result – What actually occurred after the previous step  

• Screen recording – If you think it might be helpful, include a recording of your screen, showing the issue.   

• Adobe Premiere Pro version – FAQ: How to find the exact version of Premiere Pro you're using? 

• Operating system – Specify Windows or macOS, along with the version 

• GPU driver version (Windows only) – If you're on Windows, please let us know what version of the video card (GPU) driver you are using.  

• Video format – If your issue is related to video playback or export, please let us know what format the video is in. Ideally, share with us a sample video. 

• Comparative information helps us understand more about when the issue occurs:  

• Does it affect all projects or only some projects?  

• Does it affect new projects?  

• When did the problem begin?  

 Provide us with the information above by going to the Bug Reports section of this forum and clicking on the "Create a post" button on the upper-right. Ensure the ”Report a bug” conversation type is selected. 

 Why do problem reports have upvotes? 

We use the upvote feature to understand how many users are affected by a specific problem. Please upvote a problem only if you have experienced it yourself to ensure the upvote count accurately reflects the community's experiences. 

Thank you for taking the time to report a problem – your input is invaluable to us!