What information should I provide when asking a question on this forum?

When asking a question on the Premiere Pro user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions: 

• What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro 2025 (Version 25.6.3). 

• Have you installed the recent updates? (If not, you should. They fix a lot of problems.) 

• What operating system? This should include specific minor version numbers, such as "Mac OSX v26.0" - not just "Mac". 

• What kind(s) of source footage? When discussing your source footage, please specify the codecs, not just the container types. For example, "H.264 in a .mov container," not just "QuickTime". 

• If you are getting any error message(s), what is the full text of the error message(s)? 

• What were you doing when the problem occurred? 

• Has the same media with this computer system ever worked before? 

• Did you update your project from one major version of Premiere Pro to the next, and then saw problems in the project? 

• Tell us about your computer hardware. Be especially certain to tell us about your OS, CPU, RAM, GPU (make, model, driver version), any third-party I/O hardware (e.g., AJA, Blackmagic) and the type of media drives you are using.  

• Is the media playing back on a fast enough drive? 

• Is the drive connected to a high speed port on the computer? 

• Does the problem only happen with your final output, with previews, or both? 

• Do you have a crash log that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it?  

• FAQ: Where do I find Premiere Pro crash logs on Windows or Mac? 

• Do you have a project file that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it? 

• Do you have a sample video clip that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it? 

• Can you provide a screenshot or sample movie?  

• Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier. 

• You can embed screenshots and YouTube movies directly in the post. 

• Also Helpful:  

• What other software are you running? 

• Do you have any third-party effects or codecs installed? 

Also, please do a quick community search to see if your question has been addressed already in an existing thread.