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AmandaSavage
Participating Frequently
Feb 20, 2025 10:29 PM UTC
Open for Voting

CC Libraries Loading Super Slow

Just in the last few days my CC Libraries are loading really slowly and sometimes they never load. I've done all the troubleshooting on this page and NOTHING HAS WORKED!

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

 

All my apps are up to date. I'm on Mac OS 13.7.4.

 

PLEASE HELP!

78 replies

clementc89469389
Participating Frequently
Apr 7, 2025 8:22 AM UTC

Hello there, the link is broken 

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Adobe Employee
Apr 4, 2025 2:10 PM UTC

Hi all,
We thank all the users for the feedback. While we are seeing that the fix rolled out has improved the performance for few users, we also see that few of the users are still impacted.
To understand the issue better,  can the users impacted share a video of the issue and logs collected using LogCollector Tool [https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html  for our team to analyse the issue better.
- CC Library Synchronizer Team

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-- CC Libraries Team
Participant
Apr 4, 2025 6:42 AM UTC

this fix seems to have worked for me, at the moment

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Known Participant
Apr 3, 2025 10:16 PM UTC

Yes, still not working and seems to be getting worse rather than better. 

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Participant
Apr 2, 2025 8:33 AM UTC

Our team has this version of creative cloud and see no improvement. Also, it affects After Effects, so we were expecting an update to AE also, is this expected to happen soon?

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Participant
Apr 1, 2025 6:54 PM UTC

I know Adobe has posted that this bug has been fixed but this is still happening for me, even with everything up to date. It's such a productivity buzz kill. 

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diannep31571884
Participant
Mar 30, 2025 11:19 PM UTC

I saw that Photshop was "updated" yesterday (March 29th) but I don't think they fixed the problem. I restarted Photoshop, but I guess next, I will restart my Mac. So frustrating!

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Participant
Mar 25, 2025 10:19 PM UTC

I'm on 4.9.20 and I'm still having the same issue. I'm on a pc -  a NEW one that your support team told me I needed

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Participant
Mar 25, 2025 2:34 PM UTC

Hi - I can confirm that the Creative Cloud Library Synchronizer Version 4.9.20. update has solved it for me. 

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Participant
Mar 25, 2025 2:31 PM UTC

Still having the same issues here. 

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