Participating Frequently

CC Libraries Loading Super Slow

Forum|Forum|1 year ago
February 20, 2025
75 replies
8613 views

Just in the last few days my CC Libraries are loading really slowly and sometimes they never load. I've done all the troubleshooting on this page and NOTHING HAS WORKED!

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

All my apps are up to date. I'm on Mac OS 13.7.4.

PLEASE HELP!

CC Libraries

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Lucas from H

Known Participant

So not good, the problem still occurs unfortunately... It's only me?

P

pinoromaNET

Participant

the same for me, unfortunately
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A

Abhiroop Boggavarapu

Adobe Employee

The fix for this bug has been rolled out as part of Creative Cloud Library Synchronizer Version 4.9.20.
The version for this component can be checked via Creative Cloud > About Creative Cloud

- CC Library Synchronizer Team

-- CC Libraries Team

A

abrown@espassociates

Participating Frequently

Hello! Our team is having the exact same issue, and it's really crippling our productivity. The problem seems to have resolved for only some of us even though we're all on the same Adobe account through our organization. Is there a timeline for when the fix will be rolled out to all users? Thanks so much for any additional information on this!

L

LambsW

Participant

can we get a fix sooner? I have major issues with the librraries freezing creative cloud and photoshop and illustrator. Help!

RRKing

Inspiring

Where are we on thuis because we are experencing the exact same thing.

E

E22266155lw50

Participant

I read all of the comments on this page while my library was loading and it's still not loaded. I'm hoping for a fix soon becuase this has been so frustrating (version 4.10.73).

matarua

Participating Frequently

I can confirm the same for me, Windows 10 & 11 same issue, sounds like it's being sorted, but still brutally slow at the moment, we wait for the update, just like the library loading.

Mass.Illusion

Known Participant

@Akshay. Thank you for the update. It's much appreciated!

___________________________________Motion Picture VFX Artist/Graphic Designer.__________________________________Motion Picture VFX Artist/Graphic Designer.

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Akshay.

Community Manager

Wanted to share an update with you all with a better line of sight on when this fix will be available.

Our team has begun to roll out the fix to the process issue causing the Libraries experience to feel slow. We will ensure the roll out is seamless by slowly expanding the audience over the next few weeks. Once it is fully rolled out to all users, I will share an update here with everyone!

Thanks and again, we truly apologize for the inconvienience!

~Akshay