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AmandaSavage
Participating Frequently
February 20, 2025

CC Libraries Loading Super Slow

  • February 20, 2025
  • 75 replies
  • 8613 views

Just in the last few days my CC Libraries are loading really slowly and sometimes they never load. I've done all the troubleshooting on this page and NOTHING HAS WORKED!

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

 

All my apps are up to date. I'm on Mac OS 13.7.4.

 

PLEASE HELP!

75 replies

Participant
March 17, 2025

Same issue here in Italy, for me and some of my colleagues, since a couple of weeks (or maybe some more...)

We are looking forward a permanent solution, because this issue causes unaffordable waste of time!

Participant
March 15, 2025

That's what they tried to tell me as well I went out and bought a new computer and still the same issue

Participant
March 14, 2025

I'm also curious how you cleared the CC cache? All instructions I've found are only for the individual programs, and sadly only an admin can do it on my machine. I'd like to make sure IT know what to do.

Mass.Illusion
Known Participant
March 14, 2025

@Paul22519508f4zv Not being dismissive at all. The part about it not working for everyone and the fact that Adobe know what the issue is and are working on a fix tells us it's not as simple as you claim. If it worked for you, great. 

___________________________________Motion Picture VFX Artist/Graphic Designer.__________________________________Motion Picture VFX Artist/Graphic Designer.
Participant
March 14, 2025

I did the update and it's still super slow for me. Please help.

Participating Frequently
March 14, 2025

Well it's worked for my suite, I'm not sure why you are being so dismissive about a solution 

Mass.Illusion
Known Participant
March 14, 2025

@Paul22519508f4zv Unfortunately, this does not work for everyone, if it in fact, works at all. 

___________________________________Motion Picture VFX Artist/Graphic Designer.__________________________________Motion Picture VFX Artist/Graphic Designer.
Marieke2d
Inspiring
March 14, 2025

And how do you clear the cache to the CC services?

Participating Frequently
March 14, 2025

you just need to clear the cache to cc services . Had same issue, our internal IT team fixed this in like 3 mins

Participant
March 14, 2025

That's ridiculous! I literally got a brand new laptop yesterday and it's still slow! If IO can run AI and AE, plus Teams, Excel, and Chrome all at once... surely it's not a processor issue.