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AmandaSavage
Participating Frequently
February 20, 2025

CC Libraries Loading Super Slow

  • February 20, 2025
  • 75 replies
  • 8614 views

Just in the last few days my CC Libraries are loading really slowly and sometimes they never load. I've done all the troubleshooting on this page and NOTHING HAS WORKED!

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

 

All my apps are up to date. I'm on Mac OS 13.7.4.

 

PLEASE HELP!

75 replies

Inspiring
March 5, 2025

I did all my librarys export to my pc. Then i removed everything and i mean everything, also in express and adobe acrobat and lightroom.

Then i imported everything back and now ist oke.

There is something wrong with adobe cloud, but his works for me on my windows 11 machine.

I did uninstall antivurs etc etc but that was not working.

My tip = remover everything an import everything (frag drop into the webbased cliud, that was the fast way.

Goog luck.

 

 

Mass.Illusion
Known Participant
March 5, 2025

I also have this issue. I open my library panel, select a folder and wait 10 mins or so for only a couple of files to load. This repeats on scrolling. It's causing major issues and delays to get my assets. 

 

Not only that, panels fail to display, despite them being open. I have to minimize Photoshop and maximize it for the panel to display again. Plus I've had a multitude of crashes recently. 

 

I'm also tired of libraries filling up my Surface Pro 9's SSD, which only has a limited 256gb ssd (as, well as my main PC, specs below.) It defeats the "cloud" option with files downloading to to the ssd giving me duplicates.

 

Intel i9-14900K 6.3ghz

128gb Ram

Nvidia RTX 4080

Windows 11 Pro

2 x 4tb Samsung M2 SSDs + 40tb external storage

1.5 gigabit Internet (wired) 

 

With these specs, there should be no issues, but with this release, there's a plethora of problems. 

___________________________________Motion Picture VFX Artist/Graphic Designer.__________________________________Motion Picture VFX Artist/Graphic Designer.
Inspiring
March 5, 2025

Maybe the free Bitdefender is the problem and i see that the windows firewall blocks somethings.

Participant
March 5, 2025

I have also been struggling with this for the last few weeks, out of no where, maybe one or two assets in my CC libraries load and then just stay in an infinite loop. In all my years, I've never had an issue and all of my assets in the libraries would appear instantaneously, across Illustrator, Photoshop and InDesign. It was happening with both my work PC and personal Mac. I called for my work PC, the agent remoted in, used the CC Cleaner, reinstalled the apps and now all my apps are displaying libraries perfectly. I called the next day for the same thing on my Mac (Sequoia 15.3.1), the agent ran the cleaner, reinstalled but did not get the same results as the PC. The agent had me create another user profile on my Mac, had me open an app using that profile, and what do you know, it works perfectly! The agent then tells me I need to "merge" my current Mac profile with the dummy one they just created to use the apps properly because that's all they can do... they directed me to call Apple for assistance with that. Thats it? I'm rethinking paying for 1TB of CC Storage to have none of my assets load. Something Adobe needs to fix immediatley.

Participant
March 5, 2025

Yep same for me. Incredibly slow loading in the creative cloud app and the libraries panels across indesign, illustrator, photoshop. 

 

Using an office connection so internet speed on my end isn't the issue. For sake of variety as I've seen  few comments using macs, I'm on a windows build.

 

Tom

 

Participant
March 5, 2025

Same here. Would be very interested in the answer to this.  Happening on my Mac Studio but not my M1 laptop for some reason.

Participant
March 5, 2025

I have had problems with this for a couple of days now. One of my collegues cant use her librabry at all. Mine is mainly slow. Looking forward to Adobe fixing this problem 🙂 

diannep31571884
Participant
March 4, 2025

Me too! I was told that updating to Sequoia would fix it, but so far it hasn't.  This is a serious problem that needs to be fixed! 

Participant
March 4, 2025

Same problem here with version 2025 on Mac Pro 2029 OS14.7. Before the update CC librarys work like a charm, but now the y are every time loading content, they are nearly to be unusable

Participating Frequently
March 4, 2025

Hello,
We're having the same issue here.
Either we try to open the libraries in Illustrator or the CC app, they juste take an extremely long time to load, and they bug.
I hope this can get solved because it also affects my team a lot.
Thank you