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AmandaSavage
Participating Frequently
February 20, 2025

CC Libraries Loading Super Slow

  • February 20, 2025
  • 75 replies
  • 8614 views

Just in the last few days my CC Libraries are loading really slowly and sometimes they never load. I've done all the troubleshooting on this page and NOTHING HAS WORKED!

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

 

All my apps are up to date. I'm on Mac OS 13.7.4.

 

PLEASE HELP!

75 replies

Participant
March 10, 2025

My team and I have been having the same issue. It only started within the last few weeks, we had no issues with loading time previously. It's causing serious workflow issues. Why has it taken so long for Adobe to come up with a fix for this? 

Marieke2d
Inspiring
March 10, 2025

Yup, same problem here. Still not solved 😞

Participant
March 7, 2025

I too am having this issue, and am commenting so I can get updates! I've tried cache clearing, restarting, updating everything. I'm even getting a new laptop next week. But the issues with libraries exist across multiple libraries on multiple machines.

Community Manager
March 7, 2025

Hi all,

 

I want to start off by apologizing for the inconvinience this has caused many of you. The team has been actively working to resolve this issue asap and has identified a fix to the bug. 

 

We plan to roll this fix out in a release to ensure that everyone can use their libraries again. 

I will share an update in this thread once the fix is rolled out. 

 

Thanks!

Akshay

CC Libraries Product Manager

Inspiring
March 6, 2025

Same issue here, started last week. TERRIBLY slow loading in any library. Please fix.

Mass.Illusion
Known Participant
March 6, 2025

@chunkx31 They're lying. They do that to deflect because they don't know what's causing the problem that's affecting it's userbase, so, they blame their userbase because they think we're all stupid. I've got a very powerful PC at home and work, so do all my colleagues, (and we all use Surface 9 Pro's on the move),  we even use render farms and server clusters. Yet libraries are seriously crippling our workflow. As long as your PC/Device meets the minimum requirements, there shouldn't be an issue. After all, they set those requirements. 

___________________________________Motion Picture VFX Artist/Graphic Designer.__________________________________Motion Picture VFX Artist/Graphic Designer.
Participant
March 6, 2025

Every agent I've talked to tried telling me my processor and graphics card were the issue. I went and bought a new computer with all the updated stuff and still have the same issue.

robpjanderson
Participant
March 6, 2025

My team are also being heavily affected by this issue across After Effects and Illustrator. Libraries are taking forever to load and then instantly crashing as soon as you try to do anything in them. None of the troubleshooting steps suggested by adobe have helped the issue and so we're basically at a point of waiting around for the issue to be fixed by Adobe now. Our motion graphics workflow relies heavily upon the libraries functioning properly, so productivity has slowed right down because of this issue. 

Team of 12, all experiencing this issue on Mac across diffferent internet networks. 

Lucas from H
Known Participant
March 6, 2025

Hey Guys! @AdbeFlor 

 

I have the same thing, started few weeks ago. It makes my work feel like hell at times. I'm attaching the video.

 

My configuration:

  • OS: Windows 11 Pro
  • Processor: Intel Core Ultra 7 165H 1.4 GHz
  • RAM: 32 GB
  • System type: 64-bit
  • Photoshop: 26.4.1

 

Mass.Illusion
Known Participant
March 5, 2025

@DutchAlex This may be ok if you don't have thousands upon thousands of large files, imagine doing all of that with 800gb+. No matter how fast ones internet is, it will take too long, and if it doest work (which I've since read, the more files you have, the more you get this problem), you'll have wasted your time. Time many of us don't have. But I'm glad it worked for you, though we shouldn't be having to do these things. Adobe's Cloud has always been troublesome. Riddled with problems from libraries not loading (different from this issue), to filling up storage, to corrupted files, and a long list of other issues. They really need to revamp the system they have as its terrible. 

___________________________________Motion Picture VFX Artist/Graphic Designer.__________________________________Motion Picture VFX Artist/Graphic Designer.