Skip to main content
Participant
July 29, 2025

CC Library Freezes

  • July 29, 2025
  • 34 replies
  • 1245 views

My library panel inside photoshop, illustrator, indesign, etc keeps freezing. I have to close out the app and shut down close CC and reopen them to get it to start, but it will only work for a couple minutes until it freezes again. Very frusterating as I have all branding and assets uploaded to the library.

 

I've seen other posts with this issue in the past but no fixes.

34 replies

Participant
August 11, 2025

OK. I have noticed when I have Apple Safari open, that tends to mess up Library Access, but also, it stops funcionality of the grabber tool and resizing content blocks proportionatly while holding down shift. So maybe its an error with Safari and its extentions and how it somehow interferes with Adobe InDesign. U

Participant
August 11, 2025

Has this ever been solved. The libraries freeze for me all the time in Indesign. And its cutting into my time for actual work. It looks like the library turns into an image and when I rezie the window it just gets distorted. How is this not fixed yet. I have updated to the most recent version of InDesign as well. 

Participating Frequently
August 6, 2025

I seem to have a similar issue in InDesign with the difference that it won't let me even create a new library. It looks like frozen and no action can be taken. I need to go to the webpage through via deleted item to see "My library" and rename it. Is this how it is supposed to work?  

smorrice
Adobe Employee
Adobe Employee
August 6, 2025

Hi @Leah31623946xjsr . We are sorry that you are having issues. We have seen similar reports and are looking into it. Is it possible for you to recreate the issue and then send us your logs using the tool in the link provided? This will help us get to the bottom of the issue.

 

Thank you so much for reporting.

 

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html