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Participant
July 27, 2026

I'm unable to share my PSD files for review. This feature was working before.

  • July 27, 2026
  • 2 replies
  • 11 views

Hello Adobe Support,

I'm experiencing an issue with Photoshop that started today.

Until yesterday, I was able to use Share for Review without any problems. Today, when I try to use it, I receive the following message:

"Cannot use the feature because it is not available. Contact your IT administrator for more info."

I'm signed in to an Adobe for Teams account provided by my organization (Youth Plus Africa Limited). Photoshop is otherwise working normally, and I still have access to my apps and Generative AI features.

However, I've also noticed that Cloud Document features appear to be missing. For example, I no longer have the option to Save as Cloud Document, which was previously available.

Could you please help me determine:

  • Why these cloud collaboration features suddenly became unavailable?

  • Whether this is an issue with my account, my license assignment, or an Adobe service issue?

  • What steps are required to restore Share for Review and Cloud Documents?

I've already signed in with the correct account and confirmed that my Photoshop license is active.

Thank you for your assistance.

2 replies

jane-e
Community Expert
Community Expert
August 12, 2026

@KagureMaimba 

Please post to the Photoshop forum:

https://community.adobe.com/p/photoshop

Jane

Holly15B9
Participant
August 5, 2026

I’m having the same issue; Creative Cloud is signed in properly, and I’m getting the same error message, and the share icon is grayed out.