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Participant
June 16, 2026

PDF File thumbnails disappearing

  • June 16, 2026
  • 1 reply
  • 9 views

Hello! For the last few versions or so, I’ve noticed that in Acrobat Reader for iPad, the PDF thumbnails occasionally disappear. Even if I close the app completely and then reopen it, the thumbnails don’t reappear (the classic red and black Adobe icon remains next to the file name). The only way to get the thumbnail back seems to be to delete the file and replace it with a previously saved copy. This problem started occurring when the small window showing some of the ‘Recent’ files was introduced in the ‘Files’ section, in the top-left corner of that section (previously, ‘Recent’ files were only available via the ‘Home’ section). I’m using a ninth-generation iPad and have installed the latest version of Acrobat Reader. I realise this isn’t a major problem, as the content of the PDFs remains unchanged, but it would be great if a solution could be found to prevent the thumbnails from disappearing. Thank you.

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1 reply

jane-e
Community Expert
Community Expert
June 19, 2026

@luca_7832 

 

Your post is in Adobe Collaboration Experiences instead of Acrobat Reader Mobile. We can’t move posts, so please repost to Acrobat Reader Mobile:

https://community.adobe.com/acrobat-reader-mobile-13

 

Jane