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berndb80892633
Participating Frequently
October 7, 2024

Adobe Stock System Error for any licencing

  • October 7, 2024
  • 19 replies
  • 1528 views

Hello, I am unable to use any adobe stock credits due to a system error (65 credits on my account). When I try to licence anything (image, video, ...) there is only the attached error message. I read some of the other posts describing the same problem but there was no steps the user can take to fix it, so it seems to be an adobe system/server specific problem.

6 Credits from an older Credits-Pack will expire on October 11, 2024 so it would be great to be able to use them up before they are lost.

    This topic has been closed for replies.

    19 replies

    L
    Community Manager
    Liza5C0CCommunity Manager
    Community Manager
    October 30, 2024

    The issue has been resolved. 

      L
      Community Manager
      Liza5C0CCommunity Manager
      Community Manager
      October 30, 2024

      @berndb80892633 - glad to hear! Thanks for confirming. 

        B
        berndb80892633Author
        Participating Frequently
        October 30, 2024

        The error seems to be resolved now, thanks. Was able to licence something again.

          L
          Community Manager
          Liza5C0CCommunity Manager
          Community Manager
          October 24, 2024

          @berndb80892633 - Apologies for the long delay. I've just heard from the team that they've identified the root cause of the issue and are planning to implement a fix early next week. 

          L
          Community Manager
          Liza5C0CCommunity Manager
          Community Manager
          October 22, 2024

          Unfortunately, there are no updates yet. I'll let you know as soon as I have more information. 

          B
          berndb80892633Author
          Participating Frequently
          October 22, 2024

          Is there any update on the situation yet?

          L
          Community Manager
          Liza5C0CCommunity Manager
          Community Manager
          October 15, 2024

          @berndb80892633 - I'm following up with the team. Apologies! 

          B
          berndb80892633Author
          Participating Frequently
          October 15, 2024


          It still shows up if I check my account and after clearing all caches I relogin and tried to licence something but still the same error.

          L
          Community Manager
          Liza5C0CCommunity Manager
          Community Manager
          October 14, 2024

          @berndb80892633 - the org has been removed from your account, and you should now be assigned only to a personal profile. Could you please try again to logout, clean browser cache, and relogin? 

          B
          berndb80892633Author
          Participating Frequently
          October 10, 2024

          So, my account was linked to 2 Orgs (same company but different no longer active account I guess?) and one of which had this "...-Deleted-Org" behind its name. And I was able to leave the other one but this "...-Deleted-Org" one I cannot leave. I just stays there after trying to leave it 2 times. Also after leaving the other org I tried to licence something in adobe stock and it was still the same error. So maybe you can manuelle remove the "...-Deleted-Org" from my account?

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