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Adobe Stock System Error for any licencing

Forum|Forum|1 year ago
October 7, 2024
19 replies
1528 views

Hello, I am unable to use any adobe stock credits due to a system error (65 credits on my account). When I try to licence anything (image, video, ...) there is only the attached error message. I read some of the other posts describing the same problem but there was no steps the user can take to fix it, so it seems to be an adobe system/server specific problem.

6 Credits from an older Credits-Pack will expire on October 11, 2024 so it would be great to be able to use them up before they are lost.

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Liza5C0C

Community Manager

@berndb80892633 - Could you please try the following steps and let me know if the issue still exists?

Login to stock.adobe.com.
Click Avatar from the top right of the browser
Go to Account Management - Orgs
Find out the team name and quit the org.
Logout, clear cache, re-login with personal profile

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Liza5C0C

Community Manager

@berndb80892633 - got it! I will share more information as soon as I hear back from the team.

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berndb80892633Author

Participating Frequently

Same error from home (different connection), I don´t think its a problem on my end. Back in August it still worked.

Abambo

Community Expert

You seem to take most of the recommended actions, to detect the source of the error. But you did not mention trying to change the internet connection, like home to office to cell.

ABAMBO | Hard- and Software Engineer | Photographer

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berndb80892633Author

Participating Frequently

Yes, I cleared the cache, logged off and tried different browsers and machines. It´s always the same.

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Liza5C0C

Community Manager

@berndb80892633 - thanks for this info. Have you tried clearing browser cache/re-login?

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berndb80892633Author

Participating Frequently