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berndb80892633
Participating Frequently
Oct 7, 2024 11:39 AM UTC
Released

Adobe Stock System Error for any licencing

Hello, I am unable to use any adobe stock credits due to a system error (65 credits on my account). When I try to licence anything (image, video, ...) there is only the attached error message. I read some of the other posts describing the same problem but there was no steps the user can take to fix it, so it seems to be an adobe system/server specific problem.

6 Credits from an older Credits-Pack will expire on October 11, 2024 so it would be great to be able to use them up before they are lost.

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    19 replies

    Liza5C0C
    Participating Frequently
    Oct 30, 2024 5:47 PM UTC

    The issue has been resolved. 

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      Liza5C0C
      Participating Frequently
      Oct 30, 2024 5:19 PM UTC

      @berndb80892633 - glad to hear! Thanks for confirming. 

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        berndb80892633Author
        Participating Frequently
        Oct 30, 2024 6:15 AM UTC

        The error seems to be resolved now, thanks. Was able to licence something again.

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          Liza5C0C
          Participating Frequently
          Oct 24, 2024 11:36 PM UTC

          @berndb80892633 - Apologies for the long delay. I've just heard from the team that they've identified the root cause of the issue and are planning to implement a fix early next week. 

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          Liza5C0C
          Participating Frequently
          Oct 22, 2024 2:57 PM UTC

          Unfortunately, there are no updates yet. I'll let you know as soon as I have more information. 

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          berndb80892633Author
          Participating Frequently
          Oct 22, 2024 12:28 PM UTC

          Is there any update on the situation yet?

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          Liza5C0C
          Participating Frequently
          Oct 15, 2024 3:59 PM UTC

          @berndb80892633 - I'm following up with the team. Apologies! 

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          berndb80892633Author
          Participating Frequently
          Oct 15, 2024 12:41 PM UTC


          It still shows up if I check my account and after clearing all caches I relogin and tried to licence something but still the same error.

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          Liza5C0C
          Participating Frequently
          Oct 14, 2024 8:46 PM UTC

          @berndb80892633 - the org has been removed from your account, and you should now be assigned only to a personal profile. Could you please try again to logout, clean browser cache, and relogin? 

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          berndb80892633Author
          Participating Frequently
          Oct 10, 2024 7:54 AM UTC

          So, my account was linked to 2 Orgs (same company but different no longer active account I guess?) and one of which had this "...-Deleted-Org" behind its name. And I was able to leave the other one but this "...-Deleted-Org" one I cannot leave. I just stays there after trying to leave it 2 times. Also after leaving the other org I tried to licence something in adobe stock and it was still the same error. So maybe you can manuelle remove the "...-Deleted-Org" from my account?

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