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Participant
September 25, 2025

Can't download the Stock preview

  • September 25, 2025
  • 14 replies
  • 829 views

I have over 100 Stock credits, but whenever I want to download the preview picture, Adobe asks me to purchase the free subscription. Anyone have the same problem? The german support could not help me.

14 replies

Participant
October 1, 2025

Preview-Download ist working again here... 

daniellei4510
Community Expert
Community Expert
September 29, 2025

Correct, or right-click to save to Downloads.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Participant
September 29, 2025

YEs the solution is just to drag and drop the image instead of pressing Download Preview – see if that works for you.

daniellei4510
Community Expert
Community Expert
September 29, 2025

Interesting. Except that I and many others HAVE a paid plan and still get the pop-up.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Participant
September 29, 2025

I just got a message from support that downloading previews is no longer available without a paid plan.

daniellei4510
Community Expert
Community Expert
September 29, 2025

I recall seeing a post on the forum from an Adobe employee that they are aware of the issue and looking for a fix. 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Participant
September 29, 2025

Good to know that it is not me that's having the issue. And customer support was not helpful. It seems they don't know what is going on. Unless they are quietly forcing users to subscribe to a stock plan, which is not economical for me as I only use one to two credits a month.

Participant
September 29, 2025

Same problem here, trying to download any preview-picture ends up with a paywall to force an additional subscription of Adobe Stock. Although the support was very friendly, it wasn't able to help. The case has been closed today by sending me a link to the payment methods and different subscription-plans that are significantly more expensive than the „CCpro/all applications“ I have since years. The whole issue is very annoying and needs to be fixed ASAP, as this is highly disturbing any workflow. 

Participant
September 29, 2025

It seems you can access the preview images by the drag and drop method – the only problem is that the file name doesn't get saved, so you would need to add this to the dropped image on your computer.

Participant
September 29, 2025

Same here – Adobe support last week told me there was a problem with the server that would be resolved in 48 hrs and still the same. Adobe support today say that to use the Download Preview option you have to have a subscription plan! Fuming!!!